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Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.Provided excellent customer service by answering inquiries about products or services being delivered. Processed shipment documents neatly and efficiently for each load. Communicated regularly with dispatch regarding any delays or issues encountered on. Kyle HowardPROFESSIONAL EXPERIENCEKEY COMPETENCIESDedicated and communicative Customer Service Specialist providing various competencies to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully building rapport with clients and handling escalated customer support issues. Reliable, adaptable, and quick learner with an extensive track record in health care, customer service. and team management. Confident presenter, and problem solver working quickly, effectively and productively with diverse customers, co-workers, and individual needs. Data EntryQuality Assurance ControlsWritten and Verbal CommunicationIssue ResolutionPublic SpeakingSelf-RelianceCustomer ServiceSchedule ManagementRelationship DevelopmentUPSSymphony ManorFrontline SupervisorDietary AideMaintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.Provided support and guidance to colleagues to maintain a collaborative work environment. Conducted testing of software and systems to ensure quality and reliability. Led weekly team meetings to discuss progress, address issues, and plan future actions. AmazonDelivery DriverNov. 2023 - CurrentOct. 2021 - Nov. 2023Jun. 2020 - Oct. 2021CUSTOMER SERVICE REPRESENTATIVEPhiladelphia, PA 19126 PHONE NUMBER AVAILABLE EMAIL AVAILABLE EDUCATIONTeam BuildingLeadershipRapid LearnerAdaptiveInformation Organization and SecurityAttention to DetailFood Safety PracticesCPR CertifiedHeavy LiftingWorked closely with team members to update cleaning protocols and increase aide efficiency. Stocked food and other supplies for main kitchen and units. Engaged with residents to provide positive and enriching experiences. Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions. Cleaned and sanitized kitchen, dining, and utility areas to promote a healthy environment. High School DiplomaA Philip Randolph Technical HighschoolJun. 2020