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Click here or scroll down to respond to this candidateCandidate's Name
Direct/Mobile PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveResult driven compliance consultant and sales professional seeking an opportunity to lead, coordinate, and manage client-based projects where I can utilize my managerial, business, sales, communications, and analytical skills to help meet the needs and demands of an innovative organizationExperienceDirector of Business Development- Employment Learning InnovationsOctober 2012-PresentAssist clients in creation of workplaces and communities that are engaging, legally compliant and professional.My drive for results has offered substantial benefit to my clients and substantial year over year territory growth (296% growth 2013-2022)Top Salesperson (Total Revenue) 2013, 2014, 2016, 2017, 2018, 2019, 2021 and 2022.Help organizations understand the connection between workplace conduct/culture and an organizations ability to achieve their mission, vision and financial goals.Initiate contact with current clients as well as prospects; call on current clients and prospects in person, e-mail correspondence and by telephone as appropriateDesign complex solutions specific to client business needs; prepare and present customized proposals to clients and prospectsProactively stay abreast of Industry Learning and Development Trends (Corporate Ethics, Anti-Harassment and Civility)Senior Director/Client Development- Global Compliance ServicesJuly 2005-October 2012Achieve assigned quota and territory/vertical market objectivesNegotiate, administer, extend, terminate, and renegotiate new and current client service agreementsResponsible for development of RFP proposals including pricing, content and client terms and conditions reviewDesign client solutions proposals specific to business needs identified; prepare and present customized proposals to clients and prospectsCoordinate sales activities with others in different departments throughout the companyCoordinate new sales activities (Needs analysis, pricing, marketing strategies and service agreements) with the Operations Department on capturing new clientsCoordinate client maintenance and revenue expansion strategies with internal functional departments with new clients. Regional Director and Account Management function as a team to maintain and expand existing contracted businessEffective and professional communication with VP Sales regarding sales and market trends, marketing materials requirements, competitive intelligence, potential and existing customer informationSenior Operations Manager- Convergys CorporationNovember 1999-July 2005Create and develop call center trending reportsLead and developed workforce of 250+ advisors and 10 Team ManagersTrain team managers on how to build relationship with advisor and peers to enhance performance and reliability in the workplaceResponsible for delivering accurate reports to the General Manager, Workforce, Human Resources and Training departmentsResponsible for managing bonus/commission structure for inbound sales team.Director of Customer Service- Duke SolutionsOctober/1998-November/1999Responsible for providing customer service support for call groups, as well as other business units within Duke Solutions focused on wholesale energy markets in Texas, New York, Pennsylvania and California.Responsible for tracking external customer satisfaction with services providedTeam Manager- Duke Energy CompanyFebruary/1992- October/1998oResponsible for motivation of a large, diverse group of customer service specialist in team environmentoResponsible for team improvement, performance and resultsEducationUniversity of North Carolina at Charlotte, Charlotte NCBachelor of Arts, 1992Major: History |
