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Title Customer Service Front Desk
Target Location US-FL-Miami
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Cell: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESeeking a challenging position that emphasizes increasing responsibility and personal growth within the company and the opportunity to utilize my experience and qualifications to excel at personal and professional development.EXPERIENCEUber Eat 12/2023-PresentDelivering foodsDelivery food to varieties of homes and businesses working with 1099 income tax formAmbert Medical Clinic 08/2021-12/2022Front Desk Customer ServiceGreet patients for their appointments, verify insurances with excellent customer service and agile mindsetCollect copays, co-insurance, or out of pockets, prepare charts for physicians, checkout and give instructions for follow-upswith collections service on outstanding paymentsK-Force Agency 04/2021-07/2021Customer Service RepresentativeEnsured that US Citizens received the most up to date in information on COVID-19 vaccinations with compassionateSuccessfully worked immediate supervision, remaining in adherence with my schedules as well as using my resourcesto resolve issues through both calls and systems concerns rapidly and effectivelyUniversity of Miami 11/2018-11/2020Medical Collector/Biller/CodingUpdate patient accounts, demographic, and insurance information, E/M and ICD-10 CMReview and monitor reimbursement documentations and determine appropriate billing/coding methods on accountsCoordinated appeals, rejections, and denials side to side with payers contracts and guidelines to uphold company guidelinesPrepare appeal and reconsideration for private and managed care payersContinental Cargo Solutions 10/2009-09/2018Accounting ClerkReported for Continental Cargo Solutions contracts and accounts with other companies to satisfy customers needsPrepared invoice for clients and make arrangement in paying in timely matterBalanced the bookkeeping ledgers for each companyMiami Childrens Hospital 04/2005-09/2009Certified Physician CoderAssigned appropriate CPT codes accurately of any assigned surgery, clinical, or hospital charges including EMRCommunicated with physicians, Insurance and billing staff regarding billing and coding issuesReviewed patient records and applies accuracy coding and reimbursement guidelinesUniversity of Miami 07/1988-03/2005Sr. Medical Billing/Collection SpecialistProcessing patient billing accounts maintained and outpatient charts. Audited medical records for chart review andapplied medical coding for departmentsAmending updated and verified patient insurances, files processed data, answered multi-line telephone.Revising test edits errors for IDX and after the converted to EPIC software (2004), trained new employees.Programming and confirming appointments for five physicians, maintained proper patient flow at front desk, preparedclinic charts and referral and authorizations.Eckerd Drugs 09/1984-06/1988Drug ClerkAwarded best customer service employee pin and saving bond certificate.Customer service representative and computer operator for pharmacyEDUCATIONLanguage: English and SpanishAssociate Degree, Medical Office Administrator, Florida Career College, Miami, FL, 8/2006.Diploma Program, Medical Billing & Coding, Florida Career College, Miami, FL, 6/2005.

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