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PHONE NUMBER AVAILABLECandidate's Name  EMAIL AVAILABLEJUL Street Address  to JAN 2024 Genpact - REMOTEChargeback Associate I Processed fraud and merchant dispute claims on behalf of VISA / Master Card cardholders across numerous US-based financial institutions Blocked and reissued lost, stolen, and compromised credit cards due to fraud Reviewed claims and provided status to cardholders while adhering to strict confidentiality codes FEB 2022 to JUL 2023 FIS - REMOTEChargeback Associate I Processed fraud and merchant dispute claims on behalf of VISA / Master Card cardholders across numerous US-based financial institutions Blocked and reissued lost, stolen, and compromised credit cards due to fraud Reviewed claims and provided status to cardholders while adhering to strict confidentiality codes SEP 2017 to DEC 2021 Affordable Repairs & Painting - Brandon, FL Administrative Manager Payroll and Scheduling HR and Benefits Administration A/P and A/RJAN 2016 to AUG 2017 Commercial Repairs & Sales [Call Center] - Riverview, FL Accounting / Data Entry Administrator A/P - Verified and entered vendor payables into QuickBooks Researched and resolved vendor payment inquiries A/R - Processed billing into QuickBooks, uploaded invoices into client billing portals NOV 2011 to JAN 2016 Macy's - Brandon, FLAdministrative Associate / Customer Service Associate / Bridal Consultant Provided administrative assistance to executives, and assisted with onboarding procedures Cultivated positive customer service experiences through successful post-POS relationships Managed Macys Bridal & Gift Registry while upholding brand standards and cultural heritage JUN 2010 to FEB 2011 [relocated to FL] Dos Gatos LTD - New York, NY Payroll Manager Processed weekly payroll for nine NYC restaurants while overseeing a small team Prepared payroll journal entries, overtime reports, and vacation accruals Maintained employee on/offboarding and benefit files Software application skillsNICE Softphone, DRC [Dispute Resolution Center], MS TEAMS, MS Outlook, MS Excel, MS Word, ADP/PC Payroll for Windows, ADP EZ Labor, ADP Time Saver, ADP Report Smith, QuickBooks, HR Office, Wave Cloud Accounting CertificationsADP certified 'Human Resources and the LawIntroduction to AGILE Methodology