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Click here or scroll down to respond to this candidateCandidate's Name
McHenry, IL PHONE NUMBER AVAILABLE EMAIL AVAILABLEhttp://LINKEDIN LINK AVAILABLESummarySeasoned IT professional with over 20 years of experience in services implementation, demonstrating a strong track record of designing and implementing innovative and scalable technology solutions. Proficient in managing technical teams and projects while aligning with customer service objectives and company goals. Skilled in analyzing business requirements, collaborating with stakeholders, and translating complex technical concepts into practical solutions. Adept at architecting systems, leading cross-functional teams, and guiding projects from conception to successful implementation. Possesses exceptional communication and interpersonal skills, enabling effective collaboration with clients, developers, and business leaders. A strategic thinker with a keen ability to align technology initiatives with organizational goals, optimizing efficiency, and fostering innovation. Skills Building long-time relationships withEnterprise customers Task delegation and follow-up Requirements Analysis Continual Improvement Methodologies Capacity and Performance Management Services Development Strategic Planning Technical Staff Management Configuring Resources for value creation Optimization and Automation Delivery and Support Design Thinking Training & Development Coaching and Mentoring Fluent in Polish Language Project Management Microsoft Architecture Management Cisco routing and switching Microsoft 365 Administration Microsoft Intune Administration Microsoft Entra ID Administration Expert in MS Windows Imaging andConfiguration Designer Expert in custom Sysprep and Scripting Windows 10, 11 end-user experienceArchitect Virtualization implementations Deployment Technologies Expert in MS Windows Image SystemManager ServiceNow Administration Intermediate AWS and Azure exposureand expertise Intermediate Python programmingexperience Microsoft Office ApplicationsLanguages Fluent English Fluent Polish Exposure to:Czech, German, Greek, RussianAchievements Designed, developed, and implemented many configuration solutions. Contributed to customer retention projects, services onboarding, specialized projects, research, and development initiatives. Fixed challenging issues for high-profile clients resulting in successful customer retention. Successful number of live and video-based classes for Engineers and administrators. Single-handedly developed a software package deployment by streamlining and automation methods saving time and money. Designed and maintained several provisioning packages ranging from vanilla deployment to complete turn-key software solutions using Windows Imaging and Configuration Designer. Developed a unique way of deployment for VMWARE Workspace clients. Established coworker educational programs for technicians, including live video sessions on emerging technologies and training curriculum. Provided personal mentoring and training opportunities for Configuration Services administrators and engineers. Assisted in the discovery and implementation phases of projects including educational, government, and healthcare entities. Developed and applied several time-saving procedures and techniques to aid mass- deployment methodologies. Provided extensive documentation manuals to coworkers and clients outlining all aspects of the implemented systems, resulting in a significant reduction in client support calls as well as technicians errors.Experience2018 PRESENTEngineer / CDW / Vernon Hills Supervising a team of Administrators and Associate Engineers Microsoft 365, Entra ID, Intune administration Development of Microsoft Package Deployment Service with customer implementations and case studies Web-based training for Configuration Services Technicians Assisting Account Managers and customers with targeted information and expertise regarding Configuration Services customized solutions Assisting CDW Account Managers and customers on how to navigate integrated Microsoft solutions and operating systems into production environments Serving as a Subject Matter Expert (SME) on:- Windows Imaging and Configuration Design opportunities- Microsoft Sysprep Utility- Windows System Image Manager implementations- Custom design Configuration installations- Command and PowerShell script development- Windows Operating System and O365 solutions- Windows licensing schemes and correlated issues2009 2018Associate Engineer / CDW / Vernon Hills Daily customer engagement calls and meetings Customer retention pursuits Deployment of Image creation and development solutions Maintaining internal and external customer communications Mentoring Imaging Administrators on best-practice activities, resolution of issues, and sustainable network workarounds2002 2009Imaging Administrator / CDW / Vernon Hills Creating and processing customers deployment images in a timely fashion. Designing and creating customer images and asset tag templates Supporting Sales and Configuration Services with timely communication regarding customer orders and imaging issues Maintaining constant communication with Account Managers and customers regarding their imaging solution and configuration requirements 1998 2000Air Traffic Control Officer / Nicolaus CopernicusInternational Airport / Wrocaw, Poland Tower Air Control Ground Control Domestic Flight Coordination International Flight Coordination Instrumental Flight Rules Control Visual Flight Rules Control1996-1998Customer Service Team Leader / IKEA / Wrocaw,Poland Listening to the customers needs Addressing customer complaints according to company policies and procedures Problem-solving Supervising and motivating staff to enhance performance Ensuring quality service to internal and external customers EducationNOVEMBER 2022Bachelor of Science in Cloud Computing/ WesternGovernors University, USMAY 1991Technik Mechanik/ Technical School of MechanicalEngineering, Chojnow, PolandCertifications CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ CompTIA Cloud E+ CompTIA Cloud+ce CompTIA Project+ CompTIA Secure Infrastructure Specialist CompTIA Secure Cloud Professional CompTIA Network Infrastructure Professional CompTIA Operations Specialist CompTIA Cloud Admin Specialist Microsoft MCP, MCSA, MSCE Cisco Certified Network Administrator Amazon Certified SysOps Administrator Associate Linux Essentials ITILv4 Service Management |
