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Candidate Information
Title Health Care Operations Manager
Target Location US-NC-Charlotte
Email Available with paid plan
Phone Available with paid plan
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1 P a g eKimberly Sanders, MPAStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLE Over 30 years of experience in health careadministration, social service andcommunity outreach. Well-organized, self-motivated and skilledwith the ability to efficiently handle multipletasks and delegate to support staff in orderto meet the goals and objectives of theagency. Demonstrated excellent communication,interpersonal and team building skills, withproven problem-solving, analytical, andcreative thinking abilities. Cleveland State UniversityMaster of Public Administration,Health Care AdministrationCleveland, OH 2001 University of CincinnatiBachelor of ScienceHealth Care AdministrationCincinnati, OH 1990BACKGROUND PROFESSIONAL EXPERIENCEEDUCATION/ACEDEMICSKSTaussig Cancer InstituteDirector of Community OutreachResponsibilities: Provide vision, leadership and counsel for the Cancer Centers initiatives in ensuring integrated strategies and communication plans that support cancer education and screenings in underrepresented communities. Lead and direct special events to advance the strategy of cancer education and early detection of common cancers in underrepresented communities. Coaching and mentoring program managers and patient navigators to sustain desirable outcomes, with measurable impact and clear targets. Collaboration with the team to implement a comprehensive strategic plan to establish, growth and sustainability for the Taussig Cancer Center's relationship within the community. Primarily responsible for providing holistic care as well as cancer care by connecting internal and external entities to the community to establish primary healthcare services. Responsible for establishing and maintaining valuable partnerships with Pharmaceutical Companies. Managed business review portfolio to ensure performance metrics are maintained, targets established, and key results are actionable. Reviews, monitors and interprets adherence to Human Resources policies / protocol and corporate compliance procedures. Oversight development and maintained budgets for department and philanthropic funding. Incorporate training and onboarding for clinical trials for Cancer Research. 2016-2023 Day-to-day line management of a team of project managers providing mentoring and coaching. Maintain team accountability for their ongoing performance, acknowledges outstanding behaviors and enable performance improvement actions, if required. Conduct regular team meetings to assess the status of studies and identify resources. Monitor training requirements of all team members and compliance against GxP Point of primary escalation for clients and support for the effective and expedient resolution of complaints and issues Ensures project management coverage is maintained for consistent reliable service delivery. Manages project assignments and reviews team to find the best fit and determine resource requirements.Thermo Fisher ScientificManager, Client Services Projects2024-Present2 P a g e Delta Sigma Theta Sorority, Inc. - Physicaland Mental Health Committee Chair(1988- present) Collinwood Development Corporation -Board President ( 2016-2020) Minority Health Alliance President (2012-2016) Jordan Community Resource Center
Board President (2020-Present) Susan G. Komen for the Cure Board ofDirectors (2015-2020) Black Professionals Association CharitableFoundation, Board Member-RecordingSecretary (2011-2016) Pfizer pharmaceutical  CommunityEngagement Liaison (2018- Current)Northeast Ohio Neighborhood Health Services, Inc.Center Director of Multiple SitesResponsibilities: Provided direct assistance to the Chief Operations Officer (COO) in the capacity of administration and oversight of two Community Health Centers. Supported and monitored the implementation of program activities and patient flow; managed specific community activities and fundraisers; conducted project evaluations and wrote narratives for submission to the COO. Oversaw daily operations of clinical and support staff; conducted staff evaluations and provided outcome reports for review. Prepared and submitted proposals to funders and philanthropists along with outcome narratives Maintained and ensured all program policy and procedures were met. Coordinated the design, delivery and evaluation of marketing materials to ensure health literacy standards are upheld. Worked directly with community partners and stakeholders to address the barriers to patient centered medical homes Leadership Strategic Planning Problem Solving Program Development Management/Supervision Project Management Project/Program Evaluations Education Models Written & Verbal Skills Budget Preparation Fiscal Management Proposal Writing Development of Strategic Alliances Planning/Development Interpersonal Diversity Customer Relations Community Health Needs AssessmentAFFILIATIONS PROFESSIONAL EXPERIENCEPROFESSIONAL SKILLSPNC BankArea Support AdministratorResponsibilities: Served as administrative and operations liaison to Area Executive and Branch Managers. Utilized exemplary Customer Service skills to answer all incoming departmental phone calls and assigned calls according to the urgency of their needs. Prepared and coordinated employee promotions, demotions and job reclassifications Handled initial training schedules for Managers and Branch Personnel Developed outcome tracking for Branch Managers; approved budgetary expenditures and assured compliance with budgetary goals. Sustained a cultural climate that allowed the systems and administrative structure to respond quickly and effectively to the changing demands and needs of customers. Developed, trainee handbooks and provided oversight to meet the goals and objectives of the organization.2001-20032003-2016Northeast Ohio Neighborhood Health Services, Inc.Center Director of Multiple Sites3 P a g eResponsibilities Responsible for developing long-range strategic marketing and budgetary objectives. Provided managerial leadership and support to a staff of 14 field representatives; maintained quality contract compliance with the Ohio Department of Human Services. Informed and educated under-served, diverse families on preventative care measures. Provided oversight for media and public relations programs; maintain relationships with various community partners. Developed reports and spreadsheets to track patient outcomes and follow-up on appointments; advocated to solve problems and remove barriers to care such as lack of transportation, lack of childcare and other individualized needs. Provided outreach services, training and education for healthcare professionals and patients. Distributed information and materials throughout targeted service areas and participated in community events to engage underserved community members who lacked insurance or were underinsured.Total Health Care Plan Inc.Vice President of Marketing1996-2001

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