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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Louisville, KYSUMMARYSeasoned CSR with 7 years' experience in customer service and support, adept at information management and client relations. Skilled in handling inquiries, updating databases, and maintaining meticulous records. Seeking Call Center Agent - Fundraser role to leverage communication skills and commitment to customer satisfaction. WORK EXPERIENCETeksystemAssisted in Renewing Medicaid Members Coverage. Updated Patient Information. RemoteMar 2023 - Dec 2023 Successfully facilitated the renewal of Medicaid coverage for members at Teksystems by meticulously updating patient information and ensuring compliance with healthcare policies, contributing to enhanced accuracy and member satisfaction in a remote work environment.AeroteckHelping Members With Selecting Medical Plans for the Next Year. Adding Members for Next Year Plan. RemoteOct 2021 - Dec 2021 Spearheaded member support at Aeroteck by expertly guiding individuals through the selection of suitable medical plans for the upcoming year and efficiently processing enrollments, all while delivering exceptional service in a remote capacity.MSDPurchasing Clerk Jan 2016 - Feb 2016 Managed the procurement process by efficiently processing purchase orders and maintaining accurate client documentation to support project execution. Collaborated with buyers to ensure timely delivery of orders, demonstrating proficiency with spreadsheet management to track progress and deadlines.Delta Direct StaffingData Entry Nov 2015 - Dec 2015 Maintained accurate employee data records, ensuring relevant information was updated for project assignments. Facilitated efficient resource allocation by systematically organizing employee details pertinent to project execution. Humana Louisville, KYCSR Nov 2011 - Jul 2014 Delivered prompt and accurate information to customer inquiries, ensuring adherence to established call script protocols. Enhanced customer retention by conducting diligent follow-up calls to resolve product issues, coupled with meticulous record-keeping for all interactions.Republic Bank Louisville, KYCSR Dec 2010 - Mar 2011 Managed customer inquiries regarding tax refund processes, ensuring clear communication and timely updates on IRS refund statuses. Provided accurate and efficient response to client calls, contributing to a positive customer service experience. Department of Commerce Jeffersonville, INClerk Apr 2010 - Jun 2010 Assembled and distributed comprehensive resource kits to field personnel to support efficient census data collection efforts. Ensured the accuracy and readiness of materials, contributing to the streamlined execution of census activities. Service Net Solutions Jeffersonville, INCSR Mar 2008 - Feb 2009 Addressed customer inquiries and provided step-by-step troubleshooting guidance to effectively resolve technical repair issues. Managed simultaneous use of multiple databases to research and document customer concerns, ensuring accurate and timely support.Accent Marketing LLC New Albany, INCSR Apr 2004 - Feb 2006 Provided comprehensive support for Sprint cellular products, guiding customers through detailed instructions for device setup, billing inquiries, and product transitions. Enhanced customer engagement and revenue by effectively promoting additional services and products. EDUCATIONYoung Adult Learning AcademyGED, BasicNew York City, Ny1987 |
