| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Marion SC, Street Address / EMAIL AVAILABLE / PHONE NUMBER AVAILABLESkills SummaryHighly experienced and motivated Customer Service Manager of 4+ years, with comprising insight on managing a team, data entry, sales, and communication. Along with experience with technology: troubleshooting, being tech savvy, documenting and reporting. Giving me great confidence as I break into the medical field as a 1-year Certified Nursing Assistant and nursing student. Im perfecting my Communication and management skills with more tech experience. Which allows me to flourish when I execute more minor skills like attention to detail, customer service, and interpersonal skills. Im Filled with passion with an intent to have a positive impact on people and customers throughout communities.EducationHigh School Diploma June 2019Mullins High School (9-12)Certified Nursing Assistant June 2023Florence Darlington Technical CollegeRegistered Pharmacy Technician June 2022LLR-Board of PharmacySouth Carolina Licensed Braider August 2023LLR -Board of CosmetologyExperienceTele performanceCustomer Support Agent January 2024- May 2024 Seasonal AssignmentAnswer 20+Inbound calls with an earning of 30 NTP and 95% customer satisfaction rateField customer inquiries by finding innovative ways to respond to varying questions, issues, and concernsHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredMUSCCertified Nursing Assistant June 2024- CurrentDemonstrate our core values of Accountability, Caring, Collaboration, Innovation and Integrity in everything they doWork in an environment where the highest professional and ethical standards are maintained as well as full compliance with all Federal, State and Local laws and regulationsAssist resident with daily activities and taskTaking vital signs, Dress, Lifting residents into beds or wheelchairs, Bedpan, Answering patient calls, Serve meals and help patients eat, Bathing patients, Changing Linens, Ensure that bedridden patients are moved, Helping to move patients, Monitoring patient Health, Dispensing medications, Medical device, Personal grooming, Positioning patients, Set up medical equipment when needed, Stocking suppliesMcDonaldsCustomer Service Manager July 2017- December 2022Ensured quality of food and service thru effective people and management skill.Effective handled of labor and food targets to meet company goals Resolved customer complaints and initiated corrections to make sure customers were properly handled and happy.Integrated people skills along with effective customer resolution to alleviate customer conflicts.Learned and trained employees on new policies and products that were implemented at time of employment.Hired new employees and followed up on their progress.Responsible for quality, service, and cleanliness.Monitored employees from Observation Post and from all areas of restaurant.Prepared food while delivering a quality and fast made neat product.Recorded inventory and labor targets at the end of shifts.Related SkillsRecord ChartingRelationship-BuildingProblem SolvingMedications FamiliarityCoordinationInterpersonal CommunicationCustomer Service ManagerLeadershipManagementAttention to DetailsEmpathyAdaptabilityCritical Thinking |
