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Title General Manager Customer Experience
Target Location US-PA-Fort Washington
Email Available with paid plan
Phone Available with paid plan
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8514 Trumbauer Drive,Glenside, PA Street Address
PROFESSIONAL SUMMARYHighly motivated and client focusedprofessional eager to utilize socialskills with business experience in thesales field. Presently seeking achallenging sales role with a highgrowth company that offersadvancement opportunities to utilizeexperience and leadership skills tosucceed.CONTACT INFORMATIONPHONE NUMBER AVAILABLEEMAIL AVAILABLEADDITIONAL SKILLSClient Engagement & ManagementNegotiationAdaptabilityCommunicationProblem SolvingReceptiveDetail OrientedBusinessEXPERIENCEFranzones Pizzeria  ManayunkOwner and OperatorJanuary 2019  February 2024- Cultivated long-term relationships with five different third- party vendors, (Sysco, US Foods, PFG, etc..) responsible for supplying critical needs for the day-to-day operations- Created Marketing events where myself and/or employees would promote the restaurant, E.g. Online, Phone, Radio, and in the community- Oversaw and managed hiring and onboarding process for all restaurant employees- Provided the best customer experience on a daily basis fulfilling all orders and requests to ensure our consumers satisfaction- Mitigated challenges related to the changing landscape of the restaurant industry due to COVID, the rise in food costs and staffing shortagesFranzones Pizzeria  ManayunkGeneral ManagerMarch 2013  December 2018- Managed scheduling and resource allocation for 8-10 different employees- Curated a creative menu, along with our specials, to market our business to the needs of our surrounding customers- Forecasted and anticipated external events to anticipate supply needsChurchill LinensSales RepresentativeJune 2011  February 2012- Created new accounts in need of restaurant linens and uniform rentals based on canvased leads found by myself- Generated and maintained relationships with business owners to expertly negotiate favorable terms- Responsible for calling on new and established accounts to assist in meeting sales goals and growing business

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