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Click here or scroll down to respond to this candidateLisaHornStreet Address Elizabeth Street,Bristol, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLETo provide amazing customer service, assist, educate and resolve concerns with potential clients by actively listening to details. The ability to advance within a company by showing my dedication, loyalty, and motivation.SkillsSwitchboard (25+ years)Customer Service (25+ years)Adobe Acrobat Reader -Modify documents and assemble enrollment Prepare insurance packets to underwriting (1 year)Word, Excel, Power Point, Access (25+ years)One Note (3 years)Medicare -Annual Enrollment Period AHIP CertifiedEXPERIENCEJANUARY 2024 PRESENTCustomer Service RepresentativeTeleperformance (2536 W State St, Bristol, TN 37620)Project: EFTPS (Electronic Federal Tax Payment System) IRS Tax Payment LineProcessing Tax payments: answering questions, providing guidance, assisting with password/internet issues, education of what to do, who to contact, how to ensure information is correct and providing solutions.AUGUST 2023 DECEMBER 2023Licensed Medicare Tele sales Agent/Inbound SalesTTEC, Work at HomeProject: Point32 Health Certified in 2024 AHIPSelling Medicare supplement/Plans for the Annual Enrollment season; 2024 AHIP Certification.Consult and present plans/supplements to new/existing Clients.JULY 2023 JULY 2023 (1099)Life Insurance AgentGlobe Life Liberty National DivisionCold Calling; Verifying Leads, Creating Routes, Presentation to potential clients of benefits, completing 125 tax forms, signing up for benefits, submitting tax work documentation to management for signed clients and payroll deductions.APRIL 2022 JULY 2023Sales Support Coordinator/Outbound Sales Representative/SME/ TTEC, Work at HomeProjects: Kaiser PermanenteKaiser Permanente: Variety of Campaigns in Multiple Regions from East Coast to West Cost in the North America; Campaigns include Cold calling, Cold/Warm/Hot Leads; Qualifying variety of prospects; Responding by phone calls, and emails. Representing a Healthcare Insurance agency by understanding their products/services, locations, and information about non-qualified with information for individual/family with current information provided by website. Research, Pilot programs, Scheduling Meetings, Campaigns, and other various assignments directed by management. Support Licensed Sales Representatives by ensuring all the current requirements per region are reflected in enrollment/re-enrollment and quotes, flattening documents, proofreading, running quotes for various regions and putting insurance packages together.JANUARY 2022 MARCH 2022Customer Service and Sales Representative / Advanced Call Center Technologies, LLCKingsport, TNAT&T Customer Service and Sales Representative: answer incoming customer concerns, billing, international roaming, and long distance; Sales on new products and services.OCTOBER 2020 DECEMBER 2021Customer Service Representative/SME/ TTEC, Work at HomeProjects: BOA/CVS/SCDHEC/Progressive AutoBank Of America Prepaid Debit Cards: Issue a replacement or new card; Prepare documents for Western Union for emergency funds transfer; Suspend or freeze card; Update profile information.CVS Pharmacy mail orders: Welcome season to help new and returning customers set up online accounts; Contact providers to verify correct medication/dosage/quantities are ordered; Verify packaging requirements for temperature sensitive medications.South Carolina Department of Health and Environmental: covid vaccine appointment setter: setting/cancel/reschedule appointments for people for vaccines available in the area.Progressive Auto Insurance Service agent: adding/removing drivers/vehicles, policy review, billing issues, set up autopayments with checking/card accounts; issues with rate increases; issues with claim information.FEBRUARY 2020 SEPTEMBER 2020Customer Service Representative / Advanced Call Center Technologies, LLCJohnson City, TN, and Work at HomeCheck Fraud Claims Filing claims, setting up new account numbers, updating profiles, filing complaints and escalations. Non-Fraud Move Money Bank of America ZELLE (Cash transfer Service Application Domestic & International)NOVEMBER 2019 - JANUARY 2020Advocate / TTEC, Weber City, VAWorked on the United Health Care Insurance project in the Medicare division assisting senior citizens with their healthcare needs from scheduling transportation to and from their doctor appointments, mailing out insurance cards, explanation of benefits, help with accessing their information through their accounts and other questions.JANUARY 2018 OCTOBER 2019Homemaker/ HomeBristol, TNHomemaker/ParentEDUCATION/LICENSEJUNE 2023 PASSED STATE EXAM JUNE 2023 AND RECEIVED LICENSE JULY 2023 CURRENTLY HOLD A NPN LICENSE IN HEALTH, ACCIDENT & LIFE INSURANCEHealth, Accident & Life Insurance License / XCEL Solutions (an STC Company)DECEMBER 2007 - GRADUATEDAssociate Degree in Business Administrative Assistant / Madonna University, Livonia, MIDECEMBER 2000 GRADUATEDDiploma in Legal Administrative Specialist /Detroit Business Institute Downriver, Riverview, MIJUNE 1994 - GRADUATEDDiploma (majored in Secretarial) /Taylor Center High School, Taylor, MIExtra Circular ActivitiesParticipation in walk-a-thons for cures/causes; Learning Spanish and Sign Language to gain a certification in both; Volunteer and blood donor.ActivitiesAdditional Information/SkillsPhone SystemsoAvaya/SIPoHumanifyoAmazonoCitrixoCisco FinesseProgramsoZoomoMatter mostoPidginoMicrosoft TeamsoSRW/Thin ScaleoChromeoGoogleoKMS (Customer Specific Program)oAdobe Acrobat ReaderCustomer Service Representative/Collection AgentCold/Warm CallingFollow up Calls/EmailsCommunication Skills/Language Line ExperienceInbound and Outbound Customer Service Representative/AgentDual Monitor ExperienceThe ability to learn and apply computer programs and learning skills at a rapid rate. |
