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Click here or scroll down to respond to this candidateCandidate's Name
Office Support Specialist/ Esthetician/ Banquet ServerStreet Address deleon streetFort Myers, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryHighly proactive individual. Seeking a long term, position with a company of which I can grow and utilize the volume of skills i have acquired through out the years.Work experiencePermit Coordinator InstallationsStorm Smart- Fort MyersGather information for projects and make daily work packetsRecheck permits for errorsManaging and resolving conflicts and issuesDemonstrate your ability to organize, prioritize, and manage multiple tasksDeveloping and implementing project plans, goals, and objectivesMaintained and managed printer parts inventory correctly.Handled all printer-related complaintsIn charge of installation mail roomBanquet Server/ Line-CookEdison Tavern- Fort MyersPerformed all tasks of setting up for weddings and private parties.Maintained a sanitary atmosphere for guests by thoroughly preparing and maintaining work areas.Manage and delegate tasks to banquet staff.Perform routine kitchen tasks.Follow the prep list created to plan duties.Label and stock all ingredients on shelves so they can be organized and easily accessible.Measure ingredients and seasonings to be used in cooking.Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep.Set up workstations and ingredients so that food can be prepared according to recipes.Undertake basic cooking duties, such as reducing sauces and parboiling food.Prepare simple dishes, such as salads and entrees.Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash.Ensure that all food and other items are stored properly.Comply with nutrition and sanitation guidelines.Perform other kitchen duties as assigned.Customer Service Agent - Call CenterNeighbors Insurance Agency - Miami, FLWell-versed with different types of car insurance policiesCapable of handling meticulous paperwork, and data entry tasks to maintain updated databaseProficient in solving customer queries, and performing well under pressure to give appropriate responses on mail or callAbility to perform multiple tasks according to supervisor's instructionsExpertise in working with Microsoft Office Suite, Google Spreadsheets, and performing data-entry operationsAbility to maintain consistently high customer satisfaction ratings to ensure profitable business for the company by exceeding monthly targetsExcellent people skills and a good communicatorHandling 50+ calls per day related to customer complaints, underwriting, payments and other inquiriesAssisting new customers understand the terms mentioned in paperwork, and informing them about the procedures followed for monthly, quarterly, or annual insurance premiumAnswering customer queries related to deductibles, service charges, and combined payments for accidental cases, etc.Provided assistance to clientsEstheticianTitas Spa Miami FloridaPerformed skin care treatments such as microdermabrasion, chemical peels, exfoliation, tinting, and deep cleansing facials.Consulted clients on skin care and beauty products.Managed scheduling and organized promotional events that increased sales by 10% over the course of 4 months.Supervised 3 new employees and supported the manager with the clinic hiring operations.Built long-lasting relationships with clients that resulted in 70% increase in returning customers.Run the salons schedule of appointments and managed the inventory.Provided waxing hair removal services whole body.Kept spa equipment sanitized.Front Desk ReceptionistMMTCFL Miami FL Handle Welcome patients, families, and visitors check-in tasks for patients Verify and fill out essential information in the medical record Enter patient demographics information into the system Help disable and patients with physical difficulties Confirm appointments and get referral information Notify the medical assistant when a patient is ready Maintain appointment schedules Answered and forwarded telephone calls Took messages and provided routine information Processed charge tickets accurately as patients exit the clinic Reviewed tickets for exactness Determined suitable fees for services rendered and calculated totals Collected right amount from patients, and correctly recorded informationSupport Specialist/ Admin/ Mail Room/ Guest ServicesOffice Core Staff - Miami, FLManage basic clerical and administrative tasksPrepare and mail correspondence as requiredManage data entry duties and schedulingCreate and maintain files and recordsGreet and screen patients and visitorsPerform customer service tasks in person and on the phoneManage office supplies and inventoryProvided general office support to administratorsComposed and sent lettersAnswered phones and emails and took messagesMaintained files and distributed mailCoordinated meetings and eventsRecords and distributed minutes of meetingsReceive incoming US / FedEx mail, deliveries, supplies and branch bagsSort mail and deliver to the suitable departmentRecord mail logs in keeping with established proceduresAdhere to company's safety procedure guidelinesTake direction from supervisor and execute orders timelyOperate mailing, photocopy and scanning equipmentPerform shipping and receiving tasksPrepared outgoing routes/line haulsMade deliveries inside the assigned buildingHandled time-sensitive, confidential and urgent materialActively created and shipped filesEntered mail information into spreadsheetsSorted mail and small packagesPerformed other tasks as assigned by supervisorApplied advanced critical thinking skills in a stressful working environment where multi-task skills were essential, and top performance levels were absolutely required.Ensured strict confidentiality regarding all business and client matters. Took minutes at executive meetings.Authored, maintained, and distributed a myriad of financial and production reports including cash flow reports, invoices, purchase orders, contracts, vendor, and job files.Ensured production agendas remained on track and within projected guidelines.Conducted research using internet and other resources in order to accommodate specific project needs.Provided Human Resource and payroll department backup as necessary.Provided assistance during guest registration and departureAssisted guests with questions and billing issuesAnswered phone calls promptly and knowledgeably, ensuring complete and accurate informationProvided accurate daily accounting procedures and handling of cashCommunicated information of immediate area, services, attractions, and events to guestsAnswered an average of 40-60 calls per day by addressing customer inquiries, problems and providing new production information.Greeted customers entering the hotel to ascertain what each customer wanted or need.Politely assisted customers in person and via telephone.Investigated and resolved customer inquiries and complaints in timely and empathic manner.Server/ BartenderBalance Staffing Miami FloridaAssisted with catering eventsResponded to special requestsStrived to exceed guest expectationsEnsured a clean, safe and sanitary environmentHelped with cleaning after eventsGreet guests as they arrive at the banquet hallServe drinks and take ordersExplain menu items and food contentExplain daily specialsEnsure consistency in the preparation and presentation of food itemsPresent checks and take cashMaintain kitchen sanitation and cleanlinessEducationAssociate in paramedical skincare and massage therapyFlorida College of Natural Health - Miami, FL2015 to 2018 |
