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Click here or scroll down to respond to this candidateCandidate's Name
Greater Chicagoland Area PHONE NUMBER AVAILABLE EMAIL AVAILABLESeasoned Customer Success Manager with extensive experience managing the life cycle of customer success including post-sale implementation, training, and ongoing support services. Excel at understanding customer needs, compassionately responding to requests, proactive engagement and expedient problem solving. Proven track record of achieving complete customer satisfaction in a variety of fast-paced environments. PROFESSIONAL EXPERIENCE AND ACHIEVEMENTSCUSTOMER SUCCESS MANAGER 2016 - 2021TELETRAC NAVMAN GLENVIEW, ILProactively manage SAAS midsize telematics base of 250 accountsInsure customer satisfaction, preventing churnAchieve set revenue generation, KPIs and target daily/monthly quotasLiaise with internal teams to help resolve customer issuesMaintain knowledge base of product features/functionality of competitive productsOrganize customer meetings for regular health checksUpdated and managed SalesForce CRMACCOUNT COORDINATOR 2011 2016JNF NORTHBROOK, ILDealt with customers in person, over the phone, in writing with integrity and clear directionEvent coordination for 500+ fundraiser donors at annual dinnerGeneral office support including Microsoft Excel, Word, PowerpointImproved Net Promoter Score (NPS) through application of superior conflict resolution, problem solving skillsRaisedSALES REPRESENTATIVE 2009 - 2011TWB LAKE FOREST, ILBusiness DevelopmentAccount ManagementSalesEDUCATIONBACHELOR OF ARTS IN JOURNALISM NORTHERN ILLINOIS UNIVERSITY Dekalb, IL VOLUNTEER EXPERIENCERonald McDonald House at Lurie Childrens HospitalMidwest American Red CrossThe Glass Slipper ProjectJoffrey BalletCORE COMPETENCIESB2B Sales & Account ManagementIssue ResolutionResearch and Due DiligenceSalesforce ExpertiseSales Forecasting & SAPProactive Client ServiceOrganized and DedicatedBusiness Development |
