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PHONE NUMBER AVAILABLE(Voice/SMS)EMAIL AVAILABLEProfessional SummaryHighly motivated Sales Representative with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving customer purchasing experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximum business revenue, effectively demonstrate product overcome objections and close sales, Persuasive in negotiation contracts and diplomatic in communicating with customers to build long-term, productive relationships. Familiarity with sales management and time management.Brightspeed, RemoteCustomer Order Resolution Representative October 2022 PresentCorrect customer information by working Toll reports, Calling Card reports, and other reports assigned that are offline support functions.Applied technical skills by entering new customer data and other sales data for current customers into database.Respond and resolve the customer problems, needs, and concerns in efficiently, prompt, courteous, and professional manner while maintain customers satisfaction.Complete and process customer complaints and communicate and coordinate resolutions to the appropriate customer or department.Effectively and efficiently resolves billing concerns and provides informational support to customers.Investigate all billing questions and initiate appropriate change orders and/or credit/debit adjustments.Lumen (CenturyLink), HybridCustomer Order Resolution Representative January 2020  October 2022Correct customer information by working Toll reports, Calling Card reports, and other reports assigned that are offline support functions.Applied technical skills by entering new customer data and other sales data for current customers into database.Respond and resolve the customer problems, needs, and concerns in efficiently, prompt, courteous, and professional manner while maintain customers satisfaction.Complete and process customer complaints and communicate and coordinate resolutions to the appropriate customer or department.Effectively and efficiently resolves billing concerns and provides informational support to customers.Investigate all billing questions and initiate appropriate change orders and/or credit/debit adjustments.JP Morgan Chase and Co., Monroe, LAConsumer Loan Specialist November 2018  August 2019Maintaining compliance with state laws, federal regulations, CMMC policies and procedures, multi-state documents and resolved issues with close mortgage/loan documents.Evaluate collateral files to ensure entirety using predefined criteria with completed daily audits to ensure that no variances from criteria occurred.Maintaining the security of protecting customers personal and financial information.Key Strengths and CompetenciesEffective communication Multitasking CapabilitiesProfessionalism Active listeningEmpathy Time managementCollaboration Customer Focused ServiceEducationUniversity of Louisiana at Monroe, Monroe, LaBachelors DegreeBusiness AdministrationDecember 2020Related CourseworkStrategic Management Management in PracticeHuman Resource Management Organizational BehaviorPublic Speaking Small BusinessReferencesAvailable upon Request