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Kernersville, NC Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryWell-qualified Property Manager with over 15 years experience and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, tenants, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. SkillsDispute HandlingAdministrative LeadershipMaintenance OversightTenant and Owner LiaisingPerformance AssessmentTenant and Eviction LawsCity and County RegulationsComplex Problem-SolvingTime ManagementJudgment and Decision-MakingWork HistoryFront Office Coordinator 05/2020 to CurrentCone Health System  Kernersville, NCCollected copays and account balance payments and updated account records. Coordinated schedule by booking and rescheduling appointments and balancing workloads. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.Completed patient check-in processes by verifying insurance and submitting forms to nursing team. Community Property Manager 01/2018 to 09/2020Westdale Real Estate Investment  Dallas, TXCoordinated multiple major remodeling projects.Sought and analyzed bids for renovations and repairs. Created and updated marketing materials for department programs and properties. Verified income and completed file tracking sheet for each applicant. Conducted apartment tours for prospective tenants and answered any questions. Evaluated and recommended changes in rental pricing strategies to remain competitive in market. Assistant Property Manager 09/2012 to 01/2018Westdale Real Estate Investment  Dallas, TXPlanned and prepared workflow schedules for staff. Implemented highly effective hospitality training, customer satisfaction increased by 20%. Aided in employee evaluations and coaching.Developed performance improvement programs, resulting in 7% increase in efficacy. Created and implemented policies and procedures to foster consistent, high performing staff. Utilized strong active listening and exploratory questioning to resolve issues. EducationHigh School Diploma 01/1989Basse High School - Basse, VA