| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
I am an intuitive and resourceful customer service professional. Mypassion is providing superior customer service, consistently exceeding expectations in relation to my co-workers, including very positive feedback regarding customer interactions. I am easily adaptable to most any work environment, I thrive in a troubleshooting, technical support atmosphere.Street Address Laconia CiGreenacres, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEmployment HistoryEverise Colorado Springs, CO - Medicare Enrollment SupportSeptember 2022 - December 2022At Everise I handled inbound calls from new clients, primarily calling in to enroll for Medicare or receive support with enrolling. I was responsible for walking each client calling in through their respective steps of enrollment. More commonly I was responsible for further assisting clients who had difficulty with the enrollment process. Support.com Enterprise, AL - Premium Support Specialist July 2021 - July 2022My current position has allowed me to branch beyond one specific field of technical support. I offer efficient support for any homeware technology from tvs to security systems and really any other technology that makes your home a smart home.Transcom North America Enterprise, AL - TechnicalAdvisorJuly 2019 - February 2021With Transcom I handled incoming calls for Apple device users. My duties included troubleshooting hardware issues as well as assisting customers with software updates, device erasures and device navigation. In addition, I was selected to act in a mentoring and supportive role to new advisors.Frontier Communications Allen, TX - Tier 2 Tech Support March 2016 - December 2017At Frontier I answered calls typically regarding technical issues with cable, internet, wi-fi and phone service. I performed all troubleshooting steps possible until the issues were resolved, or scheduled a technician when necessary. I also made changes to the customers services when appropriate and used retention techniques and up-selling when needed. Volunteer WorkHumane Society of The PikesPeak RegionBillie Spielman CommunityAction AgencyDreampower Animal RescueSacramento SPCAStockton Humane SocietyPikes Peak United WayComcast CaresEducationRoy J. Wasson H.S.Graduated March 1989High School DiplomaColorado Institute of ArtGraduated December 1995Visual CommunicationsPikes Peak CommunityCollegeTransferred August 1994Commercial ArtNTTA Plano, TX - Customer Service Rep(North Texas Toll Road Authority)November 2015 - March 2016My duties included answering incoming calls and collecting payments, as well as setting up new accounts and answering general questions regarding the Tolltag program.Walgreens Plano, TX - Shift ManagerNovember 2014 - October 2015My duties included shift manager responsibilities, stocking, receiving, opening and closing the store, taking product inventory and placing product orders. I also processed photo orders including digital and film, constructed canvas photos and books. I supervised 5-6 other employees during my shift.Wide Open West Colorado Springs, CO - Tier 2 Tech Support January 2013 - September 2013I answered inbound calls pertaining to internet, Wi-Fi, cable TV, and home phone problems. I followed troubleshooting steps and solved the customers issues over the phone whenever possible, and scheduled technician visits whenever necessary. I also set up new accounts and installations, upgrades, and downgrades upon request. Comcast Colorado Springs, CO - All Products Support October 2010 - December 2012At Comcast I handled inbound calls from existing customers, primarily calling in for technical support for video, phone, and internet related problems. The majority of my calls were regarding internet connectivity issues and setting up and troubleshooting wireless networks. I was responsible for troubleshooting issues with all lines of business, scheduling technicians when needed, and up-selling when appropriate. |
