Candidate Information Name Available: Register for Free Title Customer Service It Support Target Location US-FL-Tampa Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Tampa, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLEEnergetic and performance-driven IT Specialist with 3+ years of experience. Proven track record in customer satisfaction and exceeding goals. Skilled in software/hardware troubleshooting, customer service, and problem-solving. Known for keeping a cool head when things go awry. Authorized to work in the US for any employerWork ExperienceSenior Store ManagerStar Liquor-Brandon, FLMay 2017 to November 2019As Senior Manager at Star, I was responsible for all daily business operations including but not limited to: Achieving monthly/yearly sales goals to ensure company growth by implementing standard business practices and creative and innovative sales and merchandising tactics Hiring/firing and scheduling for roughly 20 positions at three separate locations Leading a team of employees to provide excellent hands on customer service, sales, and shop upkeep Providing IT support to three locations using Remote Access for issues with networking as well as software, such as Windows OS, Microsoft Outlook and Excel, and multiple POS and inventory systems Provide IT support with hardware such as routers, switches, computers, monitors, scanners, card readers and security systems Ensuring an accurate cash till and making regular bank deposits Shipping/receiving and transfers between all company locations Maintaining inventory through ordering from vendors and routine audits Being on call during off hours in case of emergency Grocery LeadPalma Ceia Village Health Market-Tampa, FL2016 to 2017As the Grocery Lead at PCVHM, I led a team of grocery clerks to accomplish all daily business operations including, but not limited to: Working directly with other department leads, upper management, and corporate to drive sales through creative merchandising and customer service techniques Handling all shipping and receiving of merchandise Physically and digitally maintaining inventory through routine audits and system input Maintaining a well stocked and tidy shopfront and stockroom Going above and beyond for customer service and satisfaction EducationHigh school diplomaHilsborough County - Tampa, FL2003 to 2007Skills IT Support Retail Management Technical Support Operating Systems Network Support Software Troubleshooting Microsoft Windows Merchandising Desktop Support DHCP Active Directory Microsoft Excel, Outlook, Word Computer hardware Help Desk Computer networking LAN WAN Communication skills IT Computer skillsCertifications and LicensesCompTIA A+October 2022 to October 2025Self studyCompTIA Network+Self study. In progress.Additional InformationFully committed and eager to begin a career in IT by joining a team dedicated to improving the day-to- day lives of clients. Passion for building/upgrading PCs and learning what makes them tick.