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Title Customer Service Administrative Support
Target Location US-TN-Jackson
Email Available with paid plan
Phone Available with paid plan
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Street Address B West Street NorthAhoskie, NCEmail: EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEProfessional SummaryDetail-oriented and highly organized professional with extensive experience in administrative support, record management, and customer service. Holds a Master of Science in Leadership and a proven ability to manage complex tasks efficiently, maintain accurate records, and provide excellent service to the community. Seeking the position of Assistant City Recorder at the City of Jackson, Tennessee to utilize my administrative expertise and dedication to public service.EducationDoctor of Education in Teaching and Learning with an emphasis in Adult Learning (In Progress)Grand Canyon University, Phoenix, ArizonaExpected Graduation: 2025Master of Science in LeadershipGrand Canyon University, Phoenix, ArizonaGraduated: 2022Bachelor of Science in ReligionClark Atlanta University, Atlanta, GeorgiaGraduated: 2012Associate of Art in Child DevelopmentCompton Community College, Compton, CaliforniaGraduated: 2006Professional ExperienceCustomer Service VolunteerKaiser Permanente Hospital, Los Angeles, CASeptember 1993  August 1995 Assisted patients and visitors with inquiries and navigation within the hospital. Supported hospital staff with administrative tasks and patient care activities. Maintained accurate records of patient interactions and provided detailed reports to supervisors.Adjunct Instructor (Religion)Clark Atlanta University, Atlanta, GeorgiaMay 2012  January 2014 Developed and delivered course materials for various educational subjects. Implemented engaging and interactive teaching strategies. Evaluated student performance and provided constructive feedback.Online Teaching AssistantCommunity Services Foundation, Seat Pleasant, MarylandSeptember 2022  Present Established strong partnerships with educational stakeholders, resulting in a 95% satisfaction rate among stakeholders. Contributed to a 100% increase in student involvement and engagement through effective collaboration.Online Teaching AssistantCoursello, Washington, DCOctober 2022  March 2023 Collaborated with educators and administrators, achieving a 95% satisfaction rate among stakeholders. Utilized innovative educational technology, including Learning Management Systems (LMS) like Blackboard and Canvas, to create engaging learning experiences.Teaching AssistantClark Atlanta University, Atlanta, GAJanuary 2007  May 2012 Implemented regular communication channels, leading to a 100% increase in parental involvement and support. Enhanced the learning experience and supported student success through effective communication.Teacher AssistantAbel N. Sykes Child Development Center, Compton, CAJuly 2004  June 2006 Tailored instructional resources to meet diverse student needs, resulting in a 20% improvement in academic performance among students with special needs. Proficient in educational software like Adobe Creative Suite and Cloud, promoting interactive learning experiences.Skills Record Management: Experienced in maintaining accurate and confidential records. Administrative Support: Proficient in managing schedules, coordinating meetings, and handling correspondence. Customer Service: Strong ability to assist and communicate effectively with the public. Communication: Excellent verbal and written communication skills. Leadership: Proven ability to lead teams and manage operations efficiently. Technology: Skilled in using various software applications, including Microsoft Office, Adobe Creative Suite, Blackboard, Canvas, and Zoom.Certifications and LicensesChild Development Associate CertificationJuly 2006  PresentProfessional Development Cultural Competency Training: Completed training programs to enhance understanding and appreciation of diverse cultures and identities. Professional Development Workshops: Participated in various workshops focused on administrative skills, customer service, and record management.AwardsBook Scholarship AwardClark Atlanta UniversityJanuary 2007ReferencesAvailable upon request.

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