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Click here or scroll down to respond to this candidateCandidate's Name
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEQualifications: Experienced medical office operations lead with over 15 years experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer serviceEducation:Bishop Kearney High School, Brooklyn, NY 2006Honors GraduateWork Experience:Front Desk OperationsNYU Langone Ambulatory Care Bay Ridge July 2019 Present FGP Administrative Operations LeadAssist management with maintaining effective operations in the practiceMaintain cooperative and professional relationships with front desk, physicians, schedulers and clinical staff. Acts as the go to person and step in at times to assistAssist with office and safety related projects to ensure timely completionAssist with enforcement of all office policies and procedures such as issues related to attendance, lateness, and behavioral patterns that require a verbal or written warningScreen complex/urgent patient calls and handle them accordinglyRecognize routine problems and recommends suggestions, ideas and solutionsAssist in training for front desk and reception activitiesMaintain providers scheduling templates in EpicMaintain weekly ACBR call center error call logPerform other duties as assignedNYU Langone Ambulatory Care Bay Ridge October 2017 - July 2019 FGP Secretary II - Intake/SchedulerResponsible for managing and coordinating multiple physicians schedules to ensure smooth and steady work flowResponsible for checking patients in for their appointments, collecting patient co-payments and scheduling follow up appointmentsSolely responsible for obtaining referral authorization for HIP and Healthcare PartnersResponsible for verifying patient insurance on a daily basis along with verifying the need for a referralNYU Langone Medical Center - 4th Avenue Oncology April 2016 - October 2017 FGP Secretary I Intake/SchedulerResponsible for checking in patients, collecting copayments & scheduling follow up appointmentsSchedule specialty testing for patients. i.e PET SCAN, MRI, UltrasoundAssisted in prior authorization for specialty drugsResponsible for all clerical duties including telephone messaging, prescription refills, Lab results etcSet up new patient demographics into EPIC and maintain all existing recordsVerify and document all patient information, including insurance and past medical history, as requiredInput request and reconcile with documentation using EPICProvide physicians with all pertinent information regarding patient medical conditions Hematology and Medical Oncology July 2006 - April 2016 Front Desk Secretary/receptionistMaintain Monthly Schedule detailing doctors availability including in hospital patientsSet up new patient records into Medics Premier and maintain all existing recordsVerify and document all patient information, including insurance verification and past medical history, as necessaryEnter all appointment information using Medics Premier on a daily basisObtain Referrals/authorization for office visits and specialty testing i.e PETSCAN, MRI, UltrasoundObtain Chemotherapy drug authorizationsResponsible for maintaining supply stock on a weekly basisPerform various clerical duties, providing patients with letters for disability, medical leave etc Skills:Extensive use of Microsoft Office, Epic.References available upon request |
