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Click here or scroll down to respond to this candidateCandidate's Name
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Home: PHONE NUMBER AVAILABLE / PHONE NUMBER AVAILABLE cellEMAIL AVAILABLEEMPLOYEE AND LABOR RELATIONS:CUSTOMER SERVICE Critical thinker with comprehensive human resource experience and proven results in strategic planning, resource management, policies/procedures development and team building. Confident rapport builder; effective in building productive working relationships based on approachability, professionalism and trust. Discerning communicator; effective at all levels from the front desk to the executive suite. Skilled negotiator. Approachable, supportive and empowering team builder; skilled in using positive reinforcement to motivate performance and goal attainment. Innovative, resourceful and decisive problem solver. Extensively computer literate; MS Office. Dynamic performer with a strong work ethic, a collaborative spirit and passion for challenge.State Fiscal Accountability Authority, Columbia, SC (08/16-03/18) Administrative Assistant I, Insurance Reserve Fund Check incoming mail delivery and e-mail throughout the day to process and interpret malpractice lawsuits that are being received in the Insurance Reserve Fund/Professional Liability Department. Communicate changes to paralegal and initial on a daily basis. Document and forward mail, too the recipient. Follow HIPPA guidelines about each case received in office and when speaking with attorneys, paralegals, and claimants. Reconcile and review invoices that are received from attorneys on a daily basis. Complete the requisitions to forward to finance with a no error rate. Ensure that W-9's are received from individual vendors, consultants, and attorneys. Verify that claimants have sent in their Medicare Verification Form Investigate and communicate the review of the claim to the supervisor in the Professional Liability Department and log into Excel Spreadsheet, update in Mapper and ensure that information is scanned into the malpractice file on a daily basis..Safeguard that information of checks, reports, bills, requisitions are scanned and indexed into the proper IA file number upon completion of a case on a daily basis. South Carolina Public Employee Benefit Authority, Columbia, SC (06/15-08/16) Temporary Intake Receptionist (Roper Staffing)Greeted members and assist with telephone inquiries on a daily basis. Monitor and track members and visitors on a daily basis within intake. Ensure and complete the end of the month intake report Communicated to members and staff professionally, while obtaining the necessary intake information from visitors, members, and vendors daily.Responded to members and staff within an allotted time about questions regarding retirement. Sort mail and distribute mail, daily. Provide members with Annuity Letters, refund data information, and death data. Communicated and prioritize critical feedback to management within the intake department with supporting documentation of the members files.Analyzed and interpret verification of refund payments, health insurance payments, death payments. Stayed in compliance with state and federal guidelines of disbursements of payments, along with the HIPPA law and IRS requirements/regulations of payment disbursement to member. Employee and Labor RelationsPROFESSIONAL EXPERIENCE Problem Resolution Team Leadership OperationsManagement Human ResourcesManagement Training &DevelopmentCandidate's Name
Home: PHONE NUMBER AVAILABLE / PHONE NUMBER AVAILABLE cellEMAIL AVAILABLEPROFESSIONAL EXPERIENCE CONT.South Carolina Department of Employment and Workforce, Columbia, SC (07/09-06/13) Employment Program SpecialistInterviewed applicants seeking employment and unemployment benefits to determine eligibility or appropriate course of action. Enrolled claimants into Workforce Investment Act training. Informed claimants about benefits rights and clarified eligibility factors. Developed and conducted training programs for employment services. Provided instructions to applicants used to develop skills in self-directed job search. Assisted with the development of policies and procedures within employment services. Completed in-take and processing of routine, complex and special employment claims. Tracked job referrals, placement rates and participant follow-up services on available job orders or training programs.Maintained contacts with employers and community leaders to obtain job orders for job placement and scheduled interview appointments for applicants, along with enlisting their aid for claimants seeking employment assistance.Rogers Townsend and Thomas, PC, Columbia, SC (05/05-02/09) Administrative Assistant Drafted summons and complaints for clients and retrieved records to initiate Foreclosure proceedings. Tracked Judgments of Foreclosure and Sale, Supplemental Order Post Judgments and Notice of Sales in Law Base System. Drafted Housing Urban Development applications and dispersed copies to defendants and the U.S. Dept. of Housing Urban Development. Spoke with Real Estate Appraisers regarding deadlines of the property market value during the foreclosure process by obtaining the Uniform Residential Appraisal Report (URAR). Graduate Certificate, Human Resources Management, University of Phoenix Graduation Date 01/2012 Bachelor of Science, Business Communications, University of Phoenix Graduation Date 01/2011 Certified Tutor through Greater Columbia Literacy, Since 2000 Big Brothers Big Sisters of Greater Columbia, 2000 Footsteps Book For Breakfast, Richland County School District One, 2000 Benedict College Youth Build Program, 2009PROFESSIONAL EXPERIENCE CONT.EDUCATION, TRAINING, CERTIFICATESAFFILIATIONS |
