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PHONE NUMBER AVAILABLEEMAIL AVAILABLEHighly qualified, dedicated, skillful and honest IT professional with over 20 years of experience in Network Support, extensive knowledge and hand on experience on Software/hardware such as Cisco, Lenovo, Dell, HP and Windows OS and Mac OS.Certified in CompTIA A+, Network+, Security+ with Practice Labs. Have solid exposure in the followings:Firewall rules Configuration to protect against Network vulnerabilities.Software RAID Implement.Running Vulnerabilities and Pen tests using Nmap and Zenmap.TCP/IP protocol packet analysis using Wireshark.Windows Active Directory Environment, DHCP, DNS.Corporate LAN and WLAN Set up and maintenance.Logging and tracking calls and service requests using Service Now.Use Remote Access Software and Hardware such Shiva LAN Rover, and Bomgar.Working experience with Ivanti LANDesk and Druva backup software. Work Experience:08- 2018 to Present IMAC Support Specialist / Sr. Desktop Support Specialist RTI, Durham NCResponsible for Desktop Support and Windows7 Migration to Windows10, MAC OSX.Remote User Support using Bomgar.Install and troubleshoot devices in Windows Active Directory Environment.Manage Windows Server and users.Install, troubleshoot and configure SAS.Help in the procurement of new Hardware and Computer Accessories. 01-2001 to 08-2018 Desktop/Network Support Analysts Innovative Consulting Inc., Malvern, PAHelp resolve persistent problems with Backup Executive Software.Provide implementation plan for the establishment of a test lab facility that will mirror all Network capabilities for the Corporation.Provide standards and procedures for Help Desk personnel as well as recommendations for Network improvements, responsible for trainingProvide Analysis and documentation pertaining to the client Network problems and solutions for both Help Desk and business user.Provide analysis, recommendation, installation and implementation of vendor supplied software packages that perform Network Asset Management.Help design and implement Backup and Dialup strategy by setting up and configuring Cisco 2500 Access Server.Perform analysis of client Network and Help Desk Performance. 01- 1998 to 01-2001 Network Support AdministratorD&B Information System, Parsippany, NJInstall and configure NT Servers which included DHCP,WINS and RAS.Plan and optimize Windows NT Servers, set up Remote and Mobil User for dialup and dial out on Shiva and Ascend. Set up and configure client database workstations over WAN/LAN.Manage Novell LAN and WAN using ISDN, Shiva LAN Rover Communication devices. Assist in IBM AS/400 management and Support.Responsible for Windows NT Network administration. Education: Institute Polytechnic Rural, Bamako, Mali. Bachelor of Science in BiologyComputer Learning Center, Philadelphia, PAAssociate degree of Computer Sciences.Certifications:CompTIA Security+ 2019CompTIA Network+ 2019CompTIA A+ 2018CCNP: Cisco Certified Network Professional, 2004MCSE: Microsoft Certified System Engineer, 1999Special Skill: Fluent French.