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Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEIndependently, highly motivated and confident administrative professional eagerto work as an Administrative Assistant. Offer great communication skills andexpertise in performing secretarial and record keeping tasks efficiently.EXPERIENCE7/22-PRESENTPLS Check Cashing/Store Manager Collect money from customers/companies with returned checks. Manager all CSR's in multiple store locations Count Master Safe when working morning, middle, and night shifts. Process daily paperwork for opening and closing shifts. Close and open stores at multiple locations. Count and add cash to ATM's. Clean in and outside store locations daily. Answer multiple lines daily. Progress verify and cash customer and Dba checks. Process and prep daily paperwork for compliance for pop up audits. Schedule CRS's Store Managers and Assistant Managers workSchedule weekly. Daily making copies. Daily faxing for customers and work proposes10/2021-7/2022Billing Rep/ Spectrum Communications Answer multiple calls daily Make payments on customers accounts as requested Educate customers about changes and updates on accounts Transfer customers to different departments as requested Upgrade and downgrade customers accounts as per requested12/2019- 9/2021Customer Service Assistant/Data Entry/ DR Horton Enter Homeowners Year End and 30 Day warranty tickets into the MicrosoftEdge system (Vendor Suite) Close warranty tickets when vendors have completed tasks Print out 30 Days, Service Request, and Year End tickets multiple times duringwork hrs through Outlook Email06/2019/12/2019Data Entry, Remx Staffing/DR Horton Builders Company Enter Homeowners Year End and 30 Day warranty tickets into the MicrosoftEdge system (Vendor Suite) Close warranty tickets when vendors have completed tasks Print out 30 Days, Service Request, and Year End tickets multiple times duringwork hrs through Outlook Email10/2018-4/2019Branch Coordinator, Remx Staffing/Home Depot Create Add Labors through Microsoft Xcel for installers payments Call customers to set up appointments with installers for their services Update comments in open services every 5 days Answer multiply phones lines helping customers with questions or concerns Call customers to make sure their services been completed with satisfaction Open new services for new and returning customers12/2016 8/2018POLICE 911 DISPATCHER, CITY OF NEWARK Operate a multi-line telephone console system, alerting system and TDD system for thedeaf and hearing impaired Translate information to the appropriate codes Determine and assign the level of priority of the call and enter data into acomputer-aided dispatch system for radio purposes Perform emergency medical dispatch and crisis intervention services Ask vital questions and provide pre-arrival instructions for emergency and medical calls Monitor and operate radio console and computer equipment Receive and respond to a variety of emergency and non-emergency services andcomplaints Dispatch and coordinate the responses of public safety agencies Enters and modifies information into local, state and national computer databases04/2014 12/2016RETAIL BANKER, CITY NATIONAL BANK OF NJ Recruit, train, supervise and appraising banking staff Maintain statistical and financial records Discussed financials requirements of, and providing financial advice to clients Assessed and reviewed payments and withdrawals activity Authorized and evaluated overdrafts and loans Assist with manage budgets and meeting targets Handled customers complaints in a timely manner2EDUCATIONJUNE 2012HIGH SCHOOL DIPLOMA, ABERDEEN ACADEMY HIGH SCHOOLHIGHLIGHTS Excellent communication skills Exceptional customer service Strong work ethic Team player Problem solving ability Positive attitude toward others Banking Management Cashier/Teller Microsoft Edge Customer Service Emergency Responder DispatchingREFERENCESUPON REQUEST3 |