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Title Support Specialist Customer Service
Target Location US-FL-Plantation
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEMIRAMAR, FLPROFESSIONAL SUMMARYAs a highly focused and dependable Network Support Specialist, I have an excellent track record of providing top-notch customer service. My expertise lies in staying up to date with current and emerging trends in computer network security. I can create, monitor, and maintain computer networks and operate computers and peripheral equipmentSKILLS & CERTIFICATIONSo Cisco Certified Network Associate Basic and Advanced device hardening o (CCNA) in routing and Switchingo CompTIA A+ core 1 (220-1101) Ipv4 and Ipv6 device configuration o Network Security Subnetting VLSM/CIDRo Disassembling a computer Wired and Wireless Network Configuration o Network Protocols Troubleshooting using the OSI and TCP/IP o Router and Switch configuration reference models o Networking: TCP/IP, DNS, DHCP Network cable CAT5, CAT5e, CAT6, CAT6e EDUCATIONSheridan Technical College- Hollywood, FL June 2024 Network Support ServicesMiramar High School  Miramar FL June 2019High School DiplomaEXPERIENCETech NMDIT Helpdesk Support July 2023 to presentAssisted in the maintenance and upgrading of IT systems.Organized hardware, repaired devices, and set up office IT infrastructure.Upgraded IT equipment, including laptops, monitors, chargers, printers.Provided first-level troubleshooting for hardware and software issues.Responding to customers.DINOS TECH May 2021 to Jun 2023Help Desk TechnicianDiagnosing and resolving technical hardware and software issues.Fixing technical problems.Troubleshoot P0S system.Assisted users with password resets.Managed inventory of IT assets, ensuring all equipment was properly tracked and maintained.

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