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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLECall Center Team ManagerSupport Services Group -Waco, TX September Street Address -June 2024 Daily monitoring and management of agents to ensure adherence and customer support. Handled drafting and delivering attendance and policy disciplinary action to subordinates. Contracted for customer support for Hulu/Disney/ESPN and Broadview Federal Credit Union. Customer Care SpecialistEmpereon- Waco, TX February 2019-September 2021 Agent and customer support in all phases of customer interactions, including escalations. Monitored agent support chat channels. Contracted for customer support for Frontier. (internet, tv, and phone service) Receptionist/Childcare DevelopmentSprings of Life Church/Childrens Center- Colorado Springs, CO November 2016-January 2019 Administrative duties for church and childcare center. Early childhood Development certification. Managed Infant room. Facilitated aftercare transportation. Church event coordinator and support staff.Administrative Assistant/ReceptionistNew Creation Foundation - Troup, TX June 2014-November 2016 General administrative duties in a faith-based addiction recovery center. Provided leadership and mentoring for women and men struggling with addiction recovery and other life-controlling factors. Public relations and marketing for the residential homes and small businesses of the ministry. Coordinated special events and fundraisers to support the ministry. Scheduled residents for mandatory work assignments. Involved in all phases of Hope Restored thrift store operations. EducationAssociate Biblical Studies Diploma (+1 year of study BA in Christian Counseling) AMES International Christian University2014 to 2017Skills Microsoft, Teams, Excel, Word, Power Points Zoom, Slack, Rocket Chat Agent Coaching and Development Advanced Customer Service Non-Profit Organization Operations |
