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Click here or scroll down to respond to this candidateDanielleKrollageSt. Petersburg, Florida Street Address
PHONE NUMBER AVAILABLEW: EMAIL AVAILABLEomSkills Data Entry Complaint resolution De-Escalation Techniques Customer Service Quality Control Complaint Handling Building Rapport Time Management Interpersonal Skills Conflict Mediation Follow-up Skills Assertiveness Conflict Resolution Positive and professional Quality Assurance Microsoft PowerPoint Stress Management Calm Demeanor Problem Solving Multitasking Microsoft Office Suite Customer consulting Microsoft ExcelProfessional SummaryMotivated leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.Hardworking with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.Willing to take on any task to support team and help business succeed. Offers strong customerservice abilities.Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. ExperienceEssilor of America Milroy St. Petersburg, 33704December 2021 - April 2023Customer Service Representative Managed customer calls efficiently in fast-paced call center environment. Built trusting relationship with customers to better understand needs. Collaborated across departments to resolve customer-related issues. Anticipated needs and resolved problems to keep customers happy. Documented, researched and resolved customer service issues. Answered inbound calls to handle various concerns, set appointments and close sales. Managed difficult customer situations with professionalism and empathy. Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.Followed up on unresolved cases to keep customers informed of progress towards solution.Escalated issues that could not be resolved independently to supervisors or managers for further assistance.Collaborated with other departments to ensure prompt resolution of customer concerns.Processed orders, prepared correspondences, and completed required documentation. Maintained customer records by updating account information in database. Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.Kept records of customer interactions or transactions, recording details of inquiries and actions taken.Navigated multiple computer systems and utilized search tools to find information.Hoya Largo, FloridaAugust 2017 - February 2020Lab Technician finish & first/final inspection Managed multiple simultaneous projects while adhering to strict deadlines Ensured compliance with all applicable regulations pertaining to laboratory work, including those from government agencies or accrediting Completed autorefraction, lensometry and tonometry. Packaged eyewear securely for shipping or distribution to retail outlets. Operated and maintained optical lab equipment, including lens edgers and polishers.Identified problems with eyewear products and provided solutions for improvement.Adjusted frames to fit individual clients for maximum comfort and visual clarity.Completed high-quality work quickly to meet client deadlines while maintaining accuracy standards.Inspected lenses for defects and ensured optimal quality before shipment to customers.Trained new employees in use of optical lab equipment and safety protocols.Assembled eyewear components such as hinges, nose pads, and temple tips following manufacturer guidelines.Adhered to all health and safety regulations within workplace, minimizing risk of injury or contamination.Measured and cut lenses according to customer prescriptions using precision tools.Used precision measuring instruments to verify product alignment and adherence to specification.Examined lens blank surfaces to verify smoothness, detect flaws and inspect coating. Laid out lenses and traced lens outlines on glass using templates. Controlled equipment to coat lenses to alter reflective qualities. Set up and adjusted cutting tools to achieve appropriate curvature, dimensions and depth. Repaired broken parts using precision hand tools and soldering irons. Operated coating equipment, applying anti-reflective and protective lens coatings.Assembled eyewear products, using hand tools to affix shields, nose pads and temple pieces. Used templates to layout lens patterns by tracing outlines onto glass. Interpreted prescriptions and inspected eyeglasses and other items to determine repair or fabrication needs.Prepared and operated machines to polish and grind lenses, flats and blanks.Operated [Type] equipment, selecting appropriate lens blanks and mounting securely into machines.Inspected, weighed and measured completed lenses to verify quality and correctness. Adjusted lenses and frames to correct alignment. Optical outlets Tampa, FLJanuary 2012 - October 2016Optical Store ManagerImplemented cost-saving measures to reduce overhead expenses without sacrificing quality or customer satisfaction.Supervised team of opticians and support staff, providing guidance and resolving issues as needed.Maintained clean, organized retail space to create welcoming environment for customers.Managed daily operations of optical department, ensuring efficient and smooth workflow.Scheduled appointments for eye examinations, confirming availability with optometrists as needed.Assisted customers in selecting eyewear that best suited their needs, preferences, and budget constraints.Cultivated strong relationships with vendors, negotiating contracts and securing favorable pricing on products.Handled customer inquiries, addressing concerns promptly and professionally to maintain high levels of satisfaction.Conducted regular performance reviews, identifying areas for improvement and implementing corrective actions.Monitored employee productivity, offering constructive feedback to enhance performance.Ensured compliance with industry regulations, maintaining accurate records and documentation as required.Trained new employees on company procedures, policies, and customer service standards.Coordinated with optometrists to ensure comprehensive patient care throughout eye examination process.Oversaw inventory control, ordering supplies and eyewear products to maintain appropriate stock levels.Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.Prepared team schedules with focus on maintaining optimal employee coverage for business needs.Established departmental policies and goals in conjunction with board members and organization officials.Unilens Corp Largo, FloridaJanuary 2000 - September 2011Contact Lens TechnicianAssisted optometrist with conducting examinations, documenting findings and processing paperwork. Completed autorefraction, lensometry and tonometry. Collected patient data and tested eye function using [Type] and [Type] instruments with high accuracy.Participated in professional development opportunities to stay current on industry trends and advancements.Educated patients about common eye conditions, treatment options, and preventive care measures.Communicated effectively with both coworkers and patients to provide seamless coordination of care.Operated various optical equipment, such as autorefractors, tonometers, and lensometers. Managed inventory of contact lenses, frames, and other optical supplies. Provided expert eyewear recommendations based on prescriptions, client vocations and personal needs.Taught customers proper methods for inserting, removing and caring for contact lenses. Boosted revenue by selling cases, cleaning solutions and reading glasses. Maintained strict quality standards, verifying finished lenses against specifications.Aided laboratory in completing accurate work by collecting numerous measurements, including temple length, pupillary distance and bridge and eye size.Customized eyewear to clients' needs, suggesting ideal lenses, and coatings. Prepared work orders with accurate patient measurements. Troubleshot minor equipment issues or arranged for repairs. Supported operations with expertise in administrative support, patient care and file management.Vision works Clearwater, FloridaFebruary 1997 - December 2000Optical Lab TechnicianKept abreast of industry trends by attending trade shows, seminars, or webinars relevant to field of optics.Identified problems with eyewear products and provided solutions for improvement.Inspected lenses for defects and ensured optimal quality before shipment to customers.Cleaned workstations regularly to maintain sterile environment for lens production.Assembled eyewear components such as hinges, nose pads, and temple tips following manufacturer guidelines.Completed high-quality work quickly to meet client deadlines while maintaining accuracy standards.Adjusted frames to fit individual clients for maximum comfort and visual clarity.Performed routine maintenance checks on lab equipment to ensure proper functioning.Adhered to all health and safety regulations within workplace, minimizing risk of injury or contamination. Packaged eyewear securely for shipping or distribution to retail outlets. Measured and cut lenses according to customer prescriptions using precision tools.Interpreted prescriptions and inspected eyeglasses and other items to determine repair or fabrication needs.Operated and maintained optical lab equipment, including lens edgers and polishers.Used precision measuring instruments to verify product alignment and adherence to specification. Laid out lenses and traced lens outlines on glass using templates. Cleaned finished optical products with appropriate cloths and solvents. Operated coating equipment, applying anti-reflective and protective lens coatings.Assembled eyewear products, using hand tools to affix shields, nose pads and temple pieces. Repaired broken parts using precision hand tools and soldering irons. Prepared and operated machines to polish and grind lenses, flats and blanks. Used templates to layout lens patterns by tracing outlines onto glass. Adjusted lenses and frames to correct alignment. Immersed eyeglass frames in solutions to harden, soften, or dye frames. Inspected, weighed and measured completed lenses to verify quality and correctness.Set up and adjusted cutting tools to achieve appropriate curvature, dimensions and depth.EducationMarch 1999Associate in Arts (A.A.)St petersburg college, Clearwater, Florida Volunteered at St. Cecelia ChurchLanguageNativeEnglish |
