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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLECover LetterDear Hiring Manager,I am writing to express my interest in joining your esteemed team. With a background in repair technician roles since 2018, coupled with my ongoing pursuit of career development, I am eager to contribute to your company's objectives and goals.During my tenure as a repair technician, I've gained invaluable hands-on experience in repairing and refurbishing laptops and desktops. This opportunity has not only allowed me to hone my technical skills but has also equipped me with excellent communication, troubleshooting, and organizational abilities. Over time, I've developed a deep understanding of diverse computer systems and basic networking principles, enabling me to effectively address a wide range of technical issues.Moreover, I have a proven track record of leadership, having progressed to manage a repair department with up to 10 employees. In this role, I demonstrated my ability to oversee operations efficiently while fostering a collaborative and supportive work environment. My fluency in Spanish further enhances my capability to assist with customer inquiries, ensuring seamless communication and satisfaction.I am enthusiastic about the prospect of contributing my experience and attention to detail to your team, supporting the company in achieving its objectives and maintaining operational excellence. I am eager to explore potential opportunities within your organization and am available for further discussion at your earliest convenience.Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with the needs of your team.Warm regards,Candidate's Name
Sharon Cabezas3700 N 56th ST. Apt 1017Hollywood, FL, 33021EMAIL AVAILABLEPHONE NUMBER AVAILABLESkill Summary:Bilingual Computer repair technician with superior organizational and interpersonal skills and a solid background in performing technical duties. Communicates effectively at all levelsstrong ability to learn new duties quickly without supervision.Technical Troubleshooting AbilitiesCustomer Service ExpertiseAnalytical Problem-Solving SkillsAttention to DetailProficiency in Operating Systems (Windows, MacOS, Linux)Microsoft Office SuiteHardware Repair and MaintenanceSoftware Installation and SupportTime ManagementAbility to Work Independently and as a Team PlayerExcellent Communication and AdaptabilityProfessional Experience:Bilingual POS Technical SupportMerchant Industry LLCMarch 2024 - PresentSupport with installation and troubleshooting of payments terminals to support customers, merchants and ISOs.Install, configure, and support the companys multiple point of sale (POS) hardware and software solutions.Organize and maintain a broad inventory of equipment.Travel to local merchants to configure and install new equipment.Apply strong knowledge of payments concepts, hardware components and software applications.Communicate with merchant, employees, and vendors professionally and courteously with a customer-centric approach.Work directly with executive leadership as well as senior leadership of major lending institutions and other corporations.Troubleshoot and resolve technical issues remotely and onsite, including errors with payment system hardware and software, network connectivity.Operate with a sense of urgency to ensure prompt resolution of issues.Bilingual working proficiency in Spanish and EnglishExperience with CRM and ticketing systemsStrong customer service and troubleshooting experienceAttention to detail and strong problem-solving skillsExceptional organizational and prioritization skillsOn-site/Remote Helpdesk & Senior Support TechnicianMitech One GA Telesis / Broward & Miami Dade CountyJanuary 2023 - March 2024Intermediate experience with Kaseya.Proficient in building PCs/Gaming PCs.Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).Conduct hardware checks to ensure functionality.Install and configure software according to specifications.Maintain local networks online.Provide user orientation and guidance on software and computer equipment.Schedule upgrades and maintenance, minimizing disruption to workflow.Troubleshoot and resolve technical issues promptly.Maintain detailed records of repairs, fixes, and maintenance.Computer Repair TechnicianRS Solutions LLC - North Miami Beach, FLJuly 2021 - December 2022Managed multiple employees and oversaw desktop support.Prepared refurbished laptops for shipment.Conducted hardware repairs on various laptop models.Installed Windows and drivers.Updated product spreadsheets with detailed information.Demonstrated strong problem-solving skills.Computer Specialist/Repair Technician203 Trading LLC - Norwalk, CTJanuary 2018 - June 2021Managed repair department with 10 employees.Conducted repairs on various laptop models and Apple products.Checked laptop inventory and ensured product quality.Performed physical repairs on laptops and Apple devices.Oversaw daily orders and prepared shipments.Uber Partner Drivers / LyftNorwalk, CTJune 2017 - December 2018Provided excellent customer service to passengers.Safely transport passengers to their destinations.Education:High School DiplomaBrian McMahon High School - 2012 |
