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Click here or scroll down to respond to this candidateKIMBERLYHUTTOEMAIL AVAILABLEPHONE NUMBER AVAILABLEBeaumont, TX Street Address
Bold ProfileAdept at conflict resolution and customer education, I leveraged my problem-solving abilities and Microsoft Office Suite expertise at Continuum Global Solutions to enhance customer satisfaction and streamline operations. My proactive approach and dedication to quality control significantly improved client relations, positioning me as a key contributor to operational excellence.PROFESSIONAL SUMMARYContinuum Global Solutions - Customer Service Representative Dallas, TX 09/2023 - CurrentPucci Chateau - Office ManagerWORK HISTORYManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Offered advice and assistance to customers, paying attention to special needs or wants. Epic People Safe Aviva Five 9Handled customer inquiries and suggestions courteously and professionally. High call value Insurance processing Submitting insurance Medicine refills Insurance verification Dealing with patients Dealing with insurance agents Making appointmentsSKILLS Customer Service Problem-solving abilities Active Listening Critical Thinking Data Entry Customer Relations Problem Resolution Call center experience Computer Proficiency Conflict Resolution Money handling abilities Complaint Handling Complaint resolution Microsoft Excel Payment Processing Client RelationsCustomer satisfactionmeasurement Call Center Operations Scheduling Microsoft Outlook Follow-up skills Call Management Appointment Scheduling Paperwork Processing Order Processing Documentation Administrative Support Microsoft Office Suite Microsoft PowerPoint Data CollectionCustomer RelationshipManagement (CRM) Prioritization Staff Training De-Escalation Techniques Technical Support Quality Control Clerical Support Live chat support Filing Dispute Resolution Customer Education Multi-line phone talent Store maintenance Recordkeeping strengths Account Management Reading Comprehension Spreadsheets Conflict Mediation Staff education and training Document ControlHardin Jefferson High SchoolSour Lake, TXDiplomaEDUCATIONPort Arthur, TX 04/2021 - 10/2023RGIS Inventory - Inventory SpecialistDallas, TX 04/2020 - 10/2021Texas Rose Saloon - Bar ManagerBeaumont Tx 03/2018 - 09/2021Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Maintained computer and physical filing systems. Updated reports, managed accounts, and generated reports for company database.Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.Created, maintained and updated filing systems for paper and electronic documents.Developed and maintained successful relationships with vendors, suppliers and contractors.Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.Managed office operations while scheduling appointments for department managers.Streamlined office operations by implementing efficient filing systems and organizational strategies.Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.Controlled finances to lower costs and keep business operating within budget.Coached new hires on company processes while managing employees to achieve maximum production.Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections. Completed physical inventory counts each month.Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.Closed out cash register and prepared cashier report at close of business. Created a welcoming atmosphere, fostering a loyal customer base and repeat business.Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.Mentored and trained staff members to ensure exceptional customer service standards.Kept alcoholic beverages well-stocked and organized to meet expected demands.Maximized customer service by training staff, overseeing operations, and resolving issues.Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.Adhered to state laws regarding alcoholic beverage services and customer regulations. |
