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Title Mental Health Customer Service
Target Location US-CT-Hartford
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Hartford, CT Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated and compassionate Human Services professional with 11+ years experience. Proven ability to build excellent rapport with residents, provide detailed documentation, effectively watch over the safety of individuals under care, and learn how to complete new tasks in a fast-paced work environment. Core CompetenciesResidential Care Customer Service Emotional Support Behavior Management Client Advocacy Documentation Problem Solving Conflict Resolution Redirection Time Management Transportation Therap Microsoft Word, Outlook, Teams Zoom Google Meets Professional ExperienceMental Health Counselor Manchester Clinic Day School; Manchester, CT 11/2023-PresentReport to the Director/Principal daily for assigned students for the day, and provide information on any behavioral or other information from the day prior.Provide one-on-one counselling for children ages 12-17 diagnosed with mental and/or behavioral conditions, such as bipolar, trauma, schizophrenia, and ADHD.Assisted seven teachers with student management on a daily basis; utilized de-escalation techniques when needed.Attend weekly staff meetings to review student progress and behaviors; concludes with new Individual Plans (IP) if necessary for each student.Mental Health Counselor Vibra Hospital; Springfield, MA 11/2021- 08/2023Attended daily meetings before shift for days schedule and overall information related to each day.Assisted patients on lock unit, sat in on patient visits with family and loved ones.Equipped clients with new skills/behaviors to cope with situations.Collaborated on intervention plans with other mental health specialists-doctors, nurses, and social workers.Assisted family members and primary caregivers to manage behavioral challenges.Monitored progress throughout the treatment plan; entered manually into log book. Residential Re-entry Specialist Community Solutions Inc. Drapelick Center; Bloomfield, CT 12/2019  10/2021Ensured all clients files, both paper and electronic, were maintained and in compliance with agency policy regarding confidential informationConducted scheduled and/or random search for any contraband in clients homes, vehicles, and pockets/pat downs; performed mileage check and ensured clients were in designated locations.Performed before and after update on clients issues, incidents; verified all items passed between shift.Secured urine specimens and breathalyzer tests; followed agency policies and regulations.Confirmed all client sign-ins and sign-outs on daily log sheet; confirmed and verified whereabouts.Scheduled medical appointments, answered phone calls, managed phone requests and inquiries, in a helpful and professional manner.STV Driver Capitol Region Education Council (CREC); Hartford, CT 08/2012  11/2019Operated CREC vehicle and transported student to and from school in a safe and timely manner.Adhered to all state traffic laws while operating Student Transportation Vehicle (STV).Followed set schedule and route; ensured that all students were picked up.Performed pre and post trip maintenance checks of assigned CREC vehicle.Ensured that all students followed passenger safety rules while inside the STV. Residential Program Instructor Residential Management Services; Kensington, CT 04/2011  12/2018Assisted developmentally disabled individuals with their daily living tasks in their homes; completed light housekeeping.Participated in leisure and recreational activities such as trips to the park, sports, shopping, and dining.Administered clients medications as needed, or as instructed by the order of clients healthcare providers. Education & CertificationsPresidents Award for Saving Life Community Solutions; Hartford, CT First Aid and CPR Certifications (active) American Red Cross; Kensington, CT Public Service License (Passenger Endorsement) (inactive) Capital Regional; Hartford, CT High School Diploma Weaver High School; Hartford, CT

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