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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE / PHONE NUMBER AVAILABLESUMMARYHardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLSTOP SKILLSDetail orientedMicrosoft, excel, outlookAnd wordLeadership SkillsAble to thrive in a fast-paceEnvironmentExcellent verbal and writtenCommunication skillsWorkplace SafetyPreparing ReportsMS OfficeComputer SkillsCourteous and ProfessionalCustomer ServiceFlexible ScheduleWork Planning and PrioritizationSales ExpertiseAttention to DetailOral CommunicationRecord and File ManagementSales TechniquesTime ManagementCustomer EngagementClient EngagementCustomer InteractionProcess ImprovementNew Hire TrainingBusiness StrategiesEXPERIENCEASSOCIATE OF ARTS / Generation USA 02/2023 - Current Insurance Sales Agent / Florida Blue - Blue Cross Blue 12/2017 - Current Years, 8 mEffectively educate, promote and guide clients through our online and mobile self-service capabilities at every opportunityProvide clients with clear, complete and accurate responses to their questions and inquiries at point of call Manage risk by accurately authenticating clients, fully adhering to policy/procedures and proactively identifying and escalating potential risksNavigate through multiple applications and tools to understand policy/procedures, gain clarity on various MJproducts/services and research and resolve issues with client accounts Assisted clients in selecting appropriate coverage options for their needs. Developed a customer service strategy to ensure the highest level of satisfaction. Analyzed customer feedback to improve sales strategies and tactics. Generated leads through cold calling, networking, referrals, and other marketing initiatives. Provided advice on financial planning and insurance policies. Negotiated with underwriters to obtain competitive rates for customers. Resolved customer inquiries and complaints in a timely manner. Prepared presentations outlining product features, benefits, pricing plans. Built relationships with existing clients by providing exceptional service. Advised clients on coverage amounts needed based on individual circumstances. Ensured that all required documents are properly filled out before submission. Reviewed insurance policies periodically to make sure they meet customer needs. Followed up with clients regularly to ensure satisfaction with services provided. Upsold products to policyholders and potential new clients. Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.CUSTOMER SERVICE AGENT / HHp 07/2022 - 08/2023Explains various insurance policies and products to potential and existing clients Guides clients in selecting coverage to best meet their needs Suggests modications and updates to clients existing insurance policies Builds customized insurance policies and packages to meet clients needs Handle all customer queries and complaint .MANAGER'S ASSISTANT 08/2011 - 06/2017Southeastern illuminumUtilize computer-based storeroom operations program and is thoroughly versed in its capabilities and limitations Ensure that all inventory transactions are properly documented in accordance with, years, 4 months) standard operating proceduresIssues parts and equipment to craftsmanAct as the warehouse manager in his absencePossess thorough knowledge of all parts in the warehouse inventory EDUCATIONCLOUD PRACTITIONER / Keiser University 01/2013 - 03/2016 BANK TELLER / Wacovia 07/2009 - 02/2011Cashed customer checks, verified identification and checked account balances in accordance with bank policy Reconciled cash and checks against computer records at end of shift Responded and assisted customers with account inquiries and updates Entered transactions into computer and issued customer receipts. |
