Candidate Information Name Available: Register for Free Title Information Technology Service Management Target Location US-GA-Atlanta Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Information Technology Gainesville, GA Customer Service Information Technology Conyers, GA Information Technology Customer Service Atlanta, GA Customer Service Information Technology Acworth, GA Business Analyst Information Technology Alpharetta, GA It Support Information Technology Atlanta, GA Information Technology Manager Kennesaw, GA

Candidate's Name
PHONE NUMBER AVAILABLE  EMAIL AVAILABLELINKEDIN LINK AVAILABLESkillsSoftware: Microsoft Office, JavaScript, Command Prompt, MacOS, Windows, Linux, SQL, Jira Service ManagementHardware: Computer Maintenance, NetworkingLanguages: Haitian Creole (Expert), English (Expert)ExperienceMc Donalds Lithia Springs, GAManager In Training Jun 2020  Jun 2024Trained employees in every position, ensuring the franchise remained fully staffed and able to exceed expectations on food delivery.Excelled in every position at McDonalds, contributing to a $1000 revenue per hour.Year-Up & MAXX Potential Simulated Internship Experience VirtualIT Tier 2 Support Team Leader Jan 2024 - Jun 2024Used Jira Service Management for ticketing and issue tracking.Managed and resolved tickets using Windows 11, Command Prompt, and SQL on an SSH server.Provided technical support and communicated effectively with customers to ensure satisfactory resolution of issues.Facilitated team self-organization and cross-functionality to ensure a collaborative and efficient working environment.Led Agile ceremonies such as daily standups and sprint planning.EducationAtlanta Metropolitan State College Atlanta, GAInformation Technology, School of Business &Technology Aug 2023  May 2024Pursuing Information Technology degree certificate, earning 21 college credits.Relevant courses: Introduction to Computers, Computer Science I, Survey of Programming Languages, Fundamentals of Information Technology, Survey of Information Technology II.Year Up Atlanta, GAProfessional Skills Training Aug 2023  May 2024A leading one-year career development program with 250 corporate partners nationwide.Includes college-level courses, professional training, and a six-month internship.Developed an understanding of skill sets and traits necessary for success in a corporate environment.Awards Received: Perfect Contract, YUGA Spirit Award.West Georgia Technical College Douglasville, GACyber Crime Specialist Aug 2022  May 2023Earned 21 college credit hours.Learned to diagnose hardware components of a computer, including CPU, GPU, RAM, and power supply.Acquired skills in using Windows 10, Kali Linux, and Ubuntu.Gained hands-on experience in building and repairing computers.Relevant courses: Computer Concepts, Information Security Fundamentals, Hardware Installation & Maintenance, Computer Forensics.Lithia Springs High School Lithia Springs, GADiploma Aug 2019  May 2023