| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am a currently a full-time employee at Rocket Mortgage. I am a very focused, organized and goal-oriented person. I believe whatever task is placed before me I will complete it to my full potential and in a timely fashion.Education:Renaissance High School (2004-2008) 6565 W. Outer Dr Detroit, MI 48235Wayne State University (2008-2010) 42 W Warren Ave Detroit, MI 48202Work Experience:Rocket Mortgage- Senior Insurance Loss Communication Specialist (February 2019-Present)1001 Woodward Detroit, MI 48226Job Description: Communicate with clients who have a claim open for repairs to their property. The team makes sure to communicate what is needed throughout the entire process, follows up to obtain documentation, check on repairs and alert our inspection team once a progress or final inspection of the property is needed.Communicate with clients undergoing the partial release, eminent domain and easement processes. Acting as a point of contact to provide the client s and third parties with the necessary information, documents and fees required to finalize either process. Also, responsible for collecting any fees to compete the process.Help create and facilitate trainings for frontline client relations team members for insurance loss as well as training for new POCs for insurance loss and special loans.Processing documentation and updating loan details related to the claim process.Rock Connections (Rocket Mortgage)- Account Specialist (August 2015-February 2019)1900 St Antoine St Detroit, MI 48226Job Description- Perform customer service duties by taking a high number of inbound calls. Assist by connecting returning and potential clients with licensed mortgage bankers for the purpose of purchasing or refinancing. Acting as the frontline to initiate a relationship between new clients to the Quicken Loans brand. Also assist in kickstarting new campaigns. Use the internal proprietary software and technology of Rock Connections. Participate in regular training on products and clients of Rock Connections. Filter leads on behalf of Rock Connections clients.Proctor Financial- Customer Service Representative (July 2012- July 2015)5225 Crooks Road Troy, MI 48098Job Description: Perform customer service duties as a representative of a Mortgage company (a Servicing Solutions Client). Provide information and assistance to the Clients customers. As the primary contact for the Clients customers, provide service in a courteous and efficient manner with the goal of assisting the customer with fulfilling their mortgages Hazard Insurance obligation. Interact with customers and insurance agents to discuss hazard insurance and the changing needs/requirements of the Servicing Solutions Client. Perform administrative tasks; maintain client documentation and other prescribed duties. Ability to multi-task and maintain strong organization skills are also required.Avon Automotive: Purchasing Assistant (November 2009- September 2011)39205 Country Club Dr, Farmington Hills, MI 48331Job Description: Worked with Sr. Commodity Buyer to develop and maintain relationships with key strategic supplies. Support new program launches. Issue Spot buy orders. Assist commodity buyer with tracking mechanisms to capture savings, cost avoidance and new program improvementsManage component catalogue. Manage engineer/concept mock-up roomAssist Sr. Commodity Buyer in the construction and delivery of actual purchase budget and long-range planning. |
