Candidate Information Name Available: Register for Free Title Customer Service Coordinator Target Location US-DE-Middletown Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWILMINGTON, DE Street Address
SUMMARYDiligent Customer Service Coordinator with over 21 years of experience maintaining seamless business and customer operations. Extensive history in fostering customers needs regarding scheduling and receiving feedback on jobs completed. Organized extensive schedules for months at a time, ensuring no scheduling conflicts arose and quickly re-adjusted schedule with conflicting timeframes. Answered emergency calls and proficiently dispatched service technicians to jobs. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Communicative and team-oriented with proficiency in excel, word, and outlook.SKILLS & ABILITIESCustomer Service Solutions Development, Quality Assurance Controls, Performance reporting, Multidisciplinary collaborationSeptember 2021-Present Billing Coordinator/Customer Service Cintas Corporation Coordinated with National Accounts to schedule jobsites and ensure quality of work was satisfactory. Called customers to confirm appointments as well as adjust scheduling when conflicts arise Answered phones on daily basis to support and solve customers needs Diligently scheduled appointments for customers to ensure schedule proficiency is maintained as well as customer satisfaction August 2018- September 2021 Customer ServiceJohnson Controls Documented and maintained daily logs, expense reports, trip reports and inspection reports. Increased customer satisfaction by following up on negative feedback and taking appropriate measure to resolve conflicts. EXPERIENCESecurity Instrument Monitored documentation procedures to maintain consistent policies and current customer records. Scheduled and conducted workshops and events on local, state and federal resources available to customers Contacted customers to confirm scheduling times and resolve any scheduling conflicts Answered customer calls in regards to emergency scheduling EDUCATIONJune 1988 Claymont High SchoolWilmington, DE* Called customers on daily basis to schedule repair jobs and reschedule any conflicting timeframes Answered emergency calls from customers and ensured they received adequate help in timely mannerMarch 2003- August 2018 Customer Service