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Title Health Care Customer Service
Target Location US-ND-Jamestown
Email Available with paid plan
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Candidate's Name
Jamestown, ND Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEActivities assistant skilled at working with health care personnel providing treatment to clients with mental or emotional impairments or substance abuses. Playing a role in the organization designed to present innovative and cutting edge services in health care and improvement of lives. Authorized to work in the US for any employerWork ExperienceActivities IINorth Dakota State Hospital - ND Department of Human Services-Jamestown, ND August 2014 to July 2022Encourage clients to pursue hobbies, creative interests, and social interactions as part of their recovery to a healthy .On a dailybasis providing leisure activities during individual and group sessions that build clients skills to function in their home community upon discharge. In addition, observing clients and document responses to activities and interventions, communicating all pertinent information to staff for follow up. Industrial Specialist IRough Rider Industries (James River Correctional Center)-Jamestown, ND July 2003 to August 2014Included but not limited to supervising 30 - 60 inmates on a daily basis in the cut and sew program. Inmates are taught the necessary skills on how to conduct themselves included but not limited to supervising 30 - 60 inmates on a daily basis in the cut and sew program. Inmates are taught the necessary skills on how to conduct themselves in a interview process through how to take directions from supervisor & security staff and the proper ways in how to interact with their peers in a work environment.Counseling inmates in their personal journey & institution issues. Teaching inmates to run numerous electronic machines that are necessary to assemble multiple textile products made.Answered phones, UPS shipping and receiving products. Basic office equipment.Produce production orders.Daily count & log book recordings of inmate movement. Supervised commissary.Computerized orders and entry keying orders.Over seen cycle counts.Supervised loading/unloading trucks.Maintained tool and hazardous chemical control.Escorting inmates to all points in the institution. Interacting with all other prison divisions.Education in a interview process through to taking directions from supervisor's, staff and the proper ways in how to deal with their peers in a work environment. Counseling inmates in their personal journey's or institution issues. Teaching inmates to run numerous electronic machines that are necessary to assemble multiple textile products made.Answered phones, UPS shipping and receiving products. Basic office equipment.Produce production orders.Daily count and log book recordings of inmate movement's. Supervised commissary store.Computerized orders and entry keying orders.Over seen cycle counts.Supervised loading/unloading trucks.Maintained tool and hazardous chemical control.Escorting inmates to all points in the institution. Interacting with all other prison divisions.ManagerEaster Seals Goodwill of North Dakota-Jamestown, ND January 2000 to July 2003 Customer service. Experience supervising and hiring staff. Retail management preferred. Computer skills, including email, intranet, metrics applications for data entry, Microsoft Word, webinar/ conference call, etc. Budget management and tracking. Leadership, communication, organizational, and decision-making skills. Manage store logistics, inventory, and store performance/goals Manage entire donated goods process: donation door to production area to sales floor to preparation for outlet/recycling Merchandise sales floor Oversee production and pricing of donated merchandise Maintain safe and clean store environment Provide outstanding customer service Oversee store management team supervises daily operations Requires strong communication skills Recruit, hire, train and terminate staff Work as a team to meet budget and production goals Ensure adherence to organizations policies and procedures Provide regular and accurate reporting to human resources, asset protection, safety, finance, and other departments Complete required safety assessments Oversee store budget, staffing, and goalsRequirements.EducationSome college in Human ServicesBismarck State College - Bismarck, NDSkills Flexibility Reliability Organizational skills Interpersonal skills Hospital Experience Initiative Communication Client services/ customer service Cash handling Customer service and Microsoft Word Time management Customer service Phone etiquette Office experience Microsoft Outlook English Supervising experience Interviewing HIPAA Hospital experience PeopleSoft Security Employment & labor law Microsoft Office Working with people with developmental disabilities Microsoft Excel Analysis skills Sales Communication skills Organizational skills ManagementCertifications and LicensesDriver's License, Peer Support Specialist, CPR/First Aide certified.

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