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Candidate's Name
London, KY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am focused and highly motivated.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceEligibilty support workerSerco Incorporated - London, KYMarch 2019 to PresentI process support documents and make out bound calls for missing information on consumers' documents.DispatcherAAA CLUB ALLIANCE - Lexington, KYJuly 2018 to January 2019I assisted members in locating the driver of their tow truck as well as dispatched drivers to certain service calls.Customer Service RepresentativeA Book Company LLC - Lexington, KYMay 2016 to June 2017I assisted student students and parents with the purchases of their required textbooks. As well as resolving any issues that may have occurred.Internal Support GroupGeneral Dynamics Information Technology - Corbin, KY August 2008 to January 2016I answered supervisor calls for an insurance company, as well assisted other representatives with their phone calls.I was also an acting supervisor for 6 months which included having a team of 18 workers under me. During this time period I completed my regular duties as well kept my team up to standard. This included coachings, monitoring, training, attendance, and everything possible to help them succeed. EducationBachelor's degree in PsychologyEastern Kentucky UniversityJanuary 2022 to May 2024Associate in Arts (AA)Somerset Community College - London, KYJanuary 2019 to December 2021Skills Microsoft Office, Microsoft Word, Powerpoint, Excel, Outlook (10+ years) Customer Service Customer Care Call Center CSR Data entry Typing Software troubleshooting Microsoft Office Customer serviceAdditional InformationI am a fast learner, very efficient, and a hard worker.