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Click here or scroll down to respond to this candidateOverview / SummaryI am a highly skilled IT professional and support technician with a strong dedication to continued education in my field of study through my current technical degrees as well as professional research. My specialties consist of working in and providing general/advanced IT Support with a strong background in troubleshooting/issue resolution, basic/general networking support, and basic security practices.Experience / Employment HistoryTaskus - Detroit, MI2021-2022Fleet response specialistTaskus is a contract agency the contract that I was on provided services to Waymo to help keep an eye on and provided remote assistance when needed for their driverless cars. this contact was bought out to Taskus from AdeccoAdecco - Detroit, MI2020-2021Fleet response specialistAdecco is a contract agency the contract that I was on provided services to Waymo to help keep an eye on and provided remote assistance when needed for their driverless cars.TEKsystems - Ann Arbor, MI2019 - 2020IT customer service representativeTeksystems is a contracting agency that provides contractors to Dominos. I got the job as a Technical support representative. Our main focus was to help upgrade all of Domino's location servers. Each location would receive their Physical server at a set time and date we would need to contact them to start the upgrade process. this includes data transfer system settings transfer and security checks stating for the new server and no longer accepting the old servers as a means to connect to dominos Main serversMphasis Auburn Hills, MI2017 2019IT customer service representativeMphasis is a contracting agency that provides contractors to DXC Technology. I got the job there as it is a basic help desk position and they were in need of contractors to fill positions. Obtaining this position was due to MODIS passing their contracting support of DXC Technology to Mphasis.This is a basic and scripted help desk position where you follow documentation or escalate to the next level. I provide enterprise level IT support to users within Omnicom. I work within ServiceNow which is a ticket system solution to track user issues and for the documentation of troubleshooting and resolution.MODIS E&T LLC. Pontiac, MI2016 2017IT customer service representativeMODIS is a contracting agency that provided contractors to Hewlett Packard Enterprises and then DXC Technology. I got the job there as it was a contract for printer installation across various Ford locations through their printer refresh project and later on it became a basic help desk position and they were in need of contractors to fill positions for both, and I was looking to start my technical career in the Information Technology fields. This was the start of my technical career.This was a basic and scripted help desk position where you follow documentation or escalate to the next level. I provided enterprise level IT support to users within Omnicom. I work within ServiceNow which is a ticket system solution to track user issues and for the documentation of troubleshooting and resolution.A notable aspect of the printer installation contract was that I was one of the few contractors that were granted clearance for top-security secured locations.EducationITT Technical Institute Bachelors of Applied Science, Information Systems Security2014 2016ITT Technical Institute Associates of Applied Science, Network Systems Administration2011 2013Current CertificationsN/AI am looking to obtain both the CompTIA Net+, the CompTIA CYSA+, the CompTIA Security+, and the CompTIA CASP certifications at this time.Previous CertificationsN/AContact InformationEMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEProfessional ReferencesJimmy Vittone Shawn GarlickEMAIL AVAILABLE EMAIL AVAILABLEWork: N/A Work: N/ACell: PHONE NUMBER AVAILABLE Cell: PHONE NUMBER AVAILABLE/pre> |
