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PHONE NUMBER AVAILABLEEMAIL AVAILABLECUSTOMER SERVICE PROFESSIONALProfileInsurance claims adjuster with 2 years background in the auto and homeowners insurance industry. Looking to build a long-term career with dynamic larger company that allows opportunity for career growth.More than 15 years successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting.Team-oriented candidate who is able to provide assistance where needed to complete tasks.Ability to train, motivate, and supervise customer service employees.EmploymentM Power Corporation, Cleveland, Ohio 2017-presentProject ManagerResponsible for youth event facilitationDirected or conducted recruitment, hiring, and training of volunteersDevelopment and implementation of company policies and proceduresALLSTATE, Cleveland, OhioProperty claims service specialistCommunicated with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability.Recognize recovery opportunities in regards to subrogation and salvage.Identify fraud indicators for special investigation referralDecisive Marketing, Cleveland, Ohio2014-20172008  2014Customer Service ManagerSupport sales reps in opening new accounts and upgrading existing service.Quickly and effectively solve customer challenges.Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.Volunteer ExperienceLife Change Institute, Cleveland, Ohio2009-presentCounselorAssisted patients with community re-entryScheduled patients for doctor visits and long term stayHelped organize and facilitate various community outreach functionsReferencesDawn JohnsonDirector of foodservice for East Cleveland City SchoolsPHONE NUMBER AVAILABLEQuentin G. Swift Sr.Co-founder M Power CorporationPHONE NUMBER AVAILABLE/pre>