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Gainesville, VA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEJLL TECHNOLOGIESGlobal Senior Client Manager, Street Address  to PresentAccount Security manager, coordinating with IT federation and new accounts.Communicate with partners to understand business needs, define processes, and identify stakeholders. Ensures internal and external teams are aware of project objectives and goals. Develop project schedules, requirements and process flows to guide teams. Coordinate monthly and quarterly business reviews with key clients and stakeholders.Create and maintain analytical reports to identify data trends and evaluate business performance. Create presentations and present analysis to teams and clients.Provide 24/7 customer services AM, LATAM, APAC, EMEA Successful in dealing with very demanding clients while managing demands and expectations.Maintain and standardize incoming client data. Review reports for data validation.Drive sales of proprietary applications.Delivery of over 30 accounts with zero delays and 100% customer satisfaction.JLL Technologies - Operation Support Manager2013-2015Specific areas of responsibility include Operation Management, Vendor / Supplier Management, Customer Satisfaction, Staff Productivity, and Efficiency.Develop and manage detailed budgets for operations and reporting.Develop and deliver accurate Sr. Management summary reports of weekly, monthly, and quarterly operational reports. Provides service vendor contract compliance, management, and quality control processes and metrics.Assist the Regional Facilities Managers in the analysis of vendor SOW and bid proposals, for projects.Senior Client Manager with over 12years of experience in client retentionand customer relations improvement.Proven proficiency with SLA scoresand establishing positive relationshipswith clients and account management.Project ManagementResearch and ReportingVendor ManagementQuality AssuranceMeets and/or exceeds all clientexpectations and requirements. Microsoft Office Tableau SharePoint Workday Smartsheet Workfront Maximo Yardi BIGEducationAssociates degree, CapellaUniversityMajor: Information TechnologyBachelors DegreeCapella UniversityMajor: Information Technologyand Cyber SecurityCompetencies and SkillsMaintain the highest value client relationship and conflict resolution. Johnson Controls - Operations Manager2011-2013A strategic partner with business leads across account and client teams to identify and report on key metrics and bring operational data to life, enabling better performance assessment and smarter business decisions.Daily operations reporting/Work Order Management- Provide account wide visibility of current and back logged work requests for approximately 30M SF in North America. Building Inspection Management  Gather Quarterly and Semi-annual building inspections from facility management and provide summary analysis to VZ GRE management. References available upon request.