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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service-oriented professional backed by 10+ years of administrative, healthcare and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.Academic Honors Recognition / Dean's List / Honor Roll.Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.Customer service and communication skills necessary to communicate with patients and healthcare providers.Strong attention to detail and time management skills with ability to establish priorities to meet timelines.Team player who understands the needs of the department in meeting its goals and deadlines.Communication Platforms Zoom, Skype, MS Teams.Microsoft Office Applications Word, Excel, Outlook, PowerPoint Type 35 WPM.EHR SystemsKEY QUALIFICATIONSMedical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA ComplianceMedical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPOBasic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & PhysiologyEDUCATIONUltimate Medical Academy Diploma Medical Administrative Assistant, 2024WORK EXPERIENCEContinuum- Memphis, TN 05/2024 06/2024Benefits Verification RepresentativeContact patients, doctor, and issuance company for verification.Assure that patient received correct medication on time.Check insurance eligibility and explain benefits.Check and ran prescription for patients.look up ICD-10 codes.Multitask through serve different systems while taking notes.Stay-at-Home Parent Memphis, TN 01/2022 05/2024Ensure household duties are completed in a timely manner and manage household budget.Coordinate medical care, meals, and social activities.Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.Nexion Health Grenada, MS 01/2020 01/2022Certified Nursing Assistant (CNA)Took vital signs and assisted with activities of daily living personal hygiene, mobility, and feeding.Trained new team members and communicated effectively with patients, families, peers, and supervisory staff.Documented and reported observations of patient behavior, complaints, and physical symptoms.Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.Ajinomoto Windsor Oakland, MS 01/2019 01/2021PackerTrained new employees, ensured product met quality and safety guidelines.Picked and packed orders from various locations in the warehouse and loaded onto pallets.Responsible for assembly line and followed safe operating procedures and worked in a fast-paced environment.Spring Gate Rehabilitation and Healthcare Center Memphis, TN 01/2016 12/2018Certified Nursing AssistantProvided training to new team members, and assisted with activities of daily living hygiene, feeding, and ambulation.Took vital signs, and documented patient activities and condition, and promoted an environment of care.Performed duties in accordance with safety and infection control procedures.Abided by HIPAA guidelines to ensure patient privacy and confidentiality.Walmart West Memphis, AR 02/2015 10/2017Customer Service Representative / Retail CashierPromoted to Customer Service Representative position in 08/2015.Supervised up to 10 employees, trained new team members and delegated tasks.Served as direct point of contact and delivered excellent customer service with a positive attitude.Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.Worked in a professional, team-oriented manner, followed procedures, and interacted with customers and staff.Private Duty Care Holly Springs, MS 01/2014 02/2015CaregiverMaintained a safe, secure, and healthy environment.Assisted with activities of daily living personal hygiene, mobility and feeding.Took vital signs, handled light housekeeping duties, doctor appointments, and ran errands.Completed daily logs documenting patient condition and activities and any changes to patient care plan.Abided by HIPAA guidelines to safeguard sensitive and confidential information.Consolidated Security Investigations Holly Springs, MS 01/2010 01/2014Administrative Assistant / SecretaryManaged general administrative activities to ensure efficient day-to-day operations of the office.Handled inbound and outbound telephone calls, scheduled appointments, distributed mail, and maintained files.Accepted payments, and documented information in MS Word, Excel, and Power Point.Prioritized and managed workload to meet deadlines and provided professional customer service.Additional experience includes working with City of Greenwood as a Lifeguard / Administrative Assistant for 6 years |
