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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Bedford LaneNew Castle, DE Street Address
Cell phone PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Summary Customer service professional with the ability to effectively handle multiple tasks. Experience servicing internal and external customers in various situations. Strong organizational skills used in project and event management tasks. Leadership qualities shown in management assistant roles and in the development of new business opportunitiesExperienceAdministrative Assistant II, Business OfficeMay 2024 -presentCheyney University of Pennsylvania, Cheyney, PA- Process Direct Payment files, including filing, received and approving Direct Payment documents, logging, assigning Direct Pay numbers, assuring that the appropriate signatures are obtained- Process Travel card, Travel authorization and Travel reimbursement requests- Scan and attach journal entries to SAP system- Maintain the Accounts Payable and other files and records of the F/A Division- Develop reports as needed- Serve as backup to Account Payable- Other Accounts Receivable duties as assignedAdmissions Operations SpecialistFebruary 2023 April 2024Cheyney University of Pennsylvania, Cheyney, PA- Maintain the operation of the Admissions Office- Customer service - Assist students, parents and visitors entering the office, including answering ph9one calls- Managing the work-study students scheduling work hours and approving payroll- Review and enter transcript information into Banner Systems and Power Campus- Reviewing Daily admissions reports; performing account maintenance as requested- Answer emails and forward any non-related requests to the appropriate departments.- Manage the Campus Tour process. Scheduling tours and keeping a spreadsheet calendar to track and ensure staff will be available for visitors. Tracking staff calendars regarding Outside College Fairs and High School visits- Act as DSO (Designated School Official) to monitor and track the International Student Admission process- Other duties including projects as assignedFinancial Assistant, Institute on DisabilitiesSeptember 2022 February 2023Temple University, Philadelphia, PA- Handles day to day invoice processing and control- Maintenance of records necessary for fiscal control- Prepare student payroll input and approval- Provide assistance with financial aid application inquiries- Discuss student waiver services with students, families, and external service providers Administrative Assistant I, Office of Financial Aid February 2022- August 2022Cheyney University of Pennsylvania -Cheyney, PA- Provide clerical support to the Director of Financial Aid- Answering phone calls and assisting visitors visiting the office- Analyzing documents and organizing individual files for completion.- Digital imaging and forwarding files to appropriate agencies- Respond to inquiries via email, phone or in person- Other duties as assignedIndependent Contractor, Customer ServiceMarch 2021 February 2022Liveops, Inc. Scottsdale, AZ- Answer calls from customers regarding products and service- Update customer information- Perform account maintenance where needed.Circulation AssistantOctober 2018 January 2021York County Library Rock Hill, SC Perform circulation desk activities such as checking in and checking out books Resolved patron needs through exemplary customer service in person and over the phone Collect and process payments for overdue fines and lost and damaged books Organize and shelved circulation materials. Other duties as assigned. Loan Accounting Administrative AssistantApril 2017 to March 2018DNB First Bank Downingtown, PA Provide customer service to customer via phone and email; Prepare Commercial Loan documents as needed; Process daily wires for Investor remittances Set-up and delete CoreLogic Tax Service contracts. Monitor delinquent tax reports for commercial loans.-- Prepare all Consumer loan, Commercial loan and Fleetway Auto loan payoff requests.- Process loan payoffs upon receipt of final payment Loan Document Specialist/ Home EquityFebruary 2014 to April 2017Wells Fargo Bank Reading, PA- Assist customers seeking home equity loans and home equity lines of credit- Act as a single point of contact to customers from the point of application to the funding of the loan.- Offer customers product options and sales promotions. S.A.F.E. registered Mortgage Default Specialist/Loss MitigationMay 2012 to February 2014Santander Bank, formerly Sovereign Bank Reading, PA Acted as a single point of contact for customers who are facing foreclosure Provided alternatives to foreclosure such as loan modifications, short sales and repayment plans. Prepare payoff and reinstatement quote requests to send to bank attorneys; call attorneys to follow up requests. Assisted customers in gathering documents needed as part of the forbearance process Assist with training of new team members in the department. Mortgage Loan Servicing Specialist IIMay 2011 to May 2012Sovereign Bank Reading, PA- Performed daily servicing and posting of financial transactions pertaining to specialized loans.- Processing payoffs of mortgage loans. Performs maintenance requests on loans.- Provide customer service to internal and external customers.- Review Accountant book entries to ensure accuracy to the General Ledger Cash Management Implementation and Support Specialist January 2007 to May 2011B, B &T Bank, formerly National Penn Bank Pottstown, PA Successful in the timely implementation of cash management products and services. Built and maintained various business relationships with customers which retain their service within the organization.Helped solidify positive cash management sales growth within the organization. Customer service duties included handling incoming calls for customers seeking assistance with their online cash management services. Setting up wire transfer templates and sending out wires in a timely mannerOffer training on cash management products such as the remote deposit capture service, ACH and wire services.Prepared daily and weekly reconciliation reports for sweep accounts, lockbox services and other commercial banking products. See LinkedIn for additional work experience Worked in Banking Institutions since 1983EducationUniversity of PhoenixPhoenix, AZBusiness Management- MBAAlbright CollegeReading, PABusiness AdministrationBachelor of ScienceUniversity of PittsburghTitusville, PASociology Major/Courses taken-TransferredKaplan Real Estate SchoolsLa Crosse, ILReal Estate License courses- completedAdditional Information/Professional Affiliations: Jackson Hewitt Tax Service Seasonal Tax Preparer 2018-2021 Systems trainings:Microsoft Office; Banner experience-since 2022; Power Campus and Power Faids |
