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STEPHANIEKADADIRECTOR OF HEALTHCAREOPERATIONSPHONE NUMBER AVAILABLEEMAIL AVAILABLEPalm Harbor, FL 34684CONTACTSKILLS18 years of healthcare leadershipexperienceEMR super user (Athena, ECW,Aprima, Nextgen, EpicPrimary Care, Cardiology, SportsMedicine and Pain Management Six Sigma Implementation Revenue / Profit strategy/budget Billing and Coding Human Resources Management Provider Credentialing P&L Administration Hiring and Onboarding CMS/Medicaid Standard Relationship Development Facilities management Strategic planning Creativity and Innovation Contract Negotiation Licensing Requirements Regulatory Compliance Process ImprovementEmployee Performance EvaluationsAccomplished healthcare leader with 18 years of Healthcare leadership experience, adept in strategic planning and Six Sigma implementation. Excelled in enhancing operational efficiencies, achieving financial targets, fostering team development with a blend of visionary thinking and financial acumen. Skilled in EMR systems and relationship building, successfully recaptured $5.5M in nonbilled revenue and increased profitability by 40% resulting to be top ranked Physician practices. PROFESSIONAL SUMMARYPhysician Practice DirectorHarmony Cares Medical Group, Tampa, FL/ Orlando, FL Physician Practice AdministratorAdventHealth, Tampa, FLEXPERIENCEJune 2022 - PresentRecruit, train, and develop employees along with providers for Primary Care locations with over 60 clinical employees providing mentorship, guidance, and opportunities for professional growth Created and managed budgets, ensuring financial targets were achieved. Set and implemented strategic goals and initiatives to align company with mission, values, and vision.Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.Collaborated with clinical departments on initiatives related to patient safety, quality of care and cost containment efforts.Managed daily operations including scheduling, billing, payroll processing, personnel management, customer service, inventory control, budgeting and financial reporting.June 2013 - May 2022Responsible for overall operations for 8 Healthcare clinics; Multisite- Interventional Cardiology and Primary Care practices with over 80 employees and 20 providers.Managed financial operations of physician practice, including budgeting, payroll and billing while recapturing 5.5 Million dollars in nonbilled revenue. Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.Evaluated operations of the practice, identified areas of improvement, and developed strategies to increase efficiency and profitability. Risk Mitigation Time management abilities Logistics Coordination Visionary Thinking Priority Management Financial ManagementOperations Clinic DirectorPatients First Family MedicineOffice Manager/Billing ManagerPain Institute of Tampa, Tampa, FLCollaborated with physicians to develop innovative approaches to delivering quality healthcare services within budgetary constraints.Implemented new software systems to streamline workflow processes across multiple departments.Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.Developed and implemented organizational policies and procedures for facility and medical unit.Analyzed data regarding patient volume, revenue cycle performance, productivity metrics and other key performance indicators. Ensured HIPAA compliance by developing policies governing access control, data security, privacy protections and other related areas.Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, and establishing rates for services.Monitored patient satisfaction and established quality assurance initiatives to ensure positive patient outcomes.January 2009 - May 2013Managed overall operations for multi-Primary Care practice's including employee engagement, scaling practice sites, physician engagement, patient experience, financial performance, and market growth.Implemented innovative approaches to improving patient experience in order to drive customer loyalty and increase referrals.Created monthly reports for senior management outlining patient satisfaction metrics, financial performance, and operational efficiencies. Developed and implemented clinical policies and procedures to ensure compliance with state and federal regulations.Participated in professional development activities to keep current with health care trends and practices. Recruited, selected and onboarded skilled staff and providers for clinic. Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.January 2005 - January 2009 Trained and onboarded new employees for Primary Care locations. Administered annual operating and capital budget to facilitate profitability. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel for Pain Management clinic. Implemented revenue strategies through statistical analysis. Resolved customer inquiries and complaints with timeliness and professionalism. Assisted with the development of marketing and promotional materials. Developed and monitored office budgets and processed payroll. Six Sigma CertificationThe Council for Six Sigma- CSSCDiploma in Business ManagementELearning-ELCStrategy and Operations CertificationInternational Business Management Institute- IBMIEssential Management Skills CertificationInternational Business Management Institute- IBMIProject Management Professional Certification (PMP) International Business Management Institute- IBMIBLS/AEDEDUCATIONOctober 2021May 2024April 2022January 2022Expected graduation January 2025March 2024References available upon requestREFERENCES