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MEHJA J.ESKRIDGER E S U M EPhoneE-mailAddressPHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLE1805 Magic StreetNew Orleans, Louisiana 70112Work ExperienceSkillsEducationThe Fillmore & House of Blues New OrleansBox Office AssociateBachelor of Fine Arts in Mass Communications at Dillard University Associate Degree in Criminal Justice at Delgado Community College Associate Degree in Business Management at American InterContinental University Ochsner Health SystemRevenue Cycle SpecialistExcellent Writing Skills Creative Thinking Problem Solving Adaptability Analytical Skills Collaboration and Communication Multimedia ProficiencySocial Media SavvinessSince 2014 - Now( 2003 - 2007)( 2009 - 2011 )Cash handling, Bank Procedures and Check-out Procedures Maintain superior customer service in person and via telecommunications. Answer phone with prompt and courteous attitude Guest Relations Running Ticket Program on Computer for Sales Knowledge of Entertainment 2020 - 2022Worked with insurance companies to determine coverage for medical procedures or treatments Coordinated with other departments to ensure that patient information is handled efficiently and confidentially.Completed 150-200 calls to patients daily to collect payments for upcoming procedures, negotiated payment plans. Provided financial assistance information. Professional Disc JockeyDJ MJ9Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.Provided entertainment and musicCreated an environment where guest enjoyed participating in scheduled events( 2019 - 2021 )processes oversight and high volume copying, printing, finishing, scanning and reprographics orders on site.fulfills jobs for document duplication, printing, finishing, binding, lamination, and other processing. troubleshoot equipment and ensure supplies are at satisfactory levels. provided the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Office DepotCopy and Print Lead Associate2014 - 20192003 - 2008MEHJA J.ESKRIDGER E S U M EPhoneE-mailAddressPHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLE1805 Magic StreetNew Orleans, Louisiana 70112Work ExperienceAnalytical SkillsRent-A-CenterCredit ManagerSafely transported and delivered merchandise to customer homes Maintained accurate records of customer account activity, to include current and past due accounts Followed all policies and procedures and adhere to all standards Metro SecuritySupervisorSupervised the daily workflow, schedules, activities, and assignments of security staff Managed guards and security staff to protect designated people and places from vandalism theft and other crimes.Ensured compliance with applicable policies and regulations Harrah's CasinoSpecialty Banker Accepted and paid off bets placed by patrons of cardrooms, bookmaking, and other gambling establishments. Balanced transactions for day, using computer and calculator, and recorded results. Totaled currency and checks, using computer and calculator, to verify amount on deposit slips and otherforms. Received and disbursed money, and kept records of money and negotiable instruments involved in financial transactions. Entered customers' transactions into computer and issued computer-generated receipts Mental Health SpecialistCommunity Health Care Solutions Assisting up to 50 individuals with disabilities and/or their caregivers in making informed decisions to access supports based on the individual's needs, abilities, resources, and personal preferences. The Mental Health Specialist /support coordinator enables the individual with a disability to lead an exciting meaningful life in the community of their choosing. The Mental Health Specialist observed clients, both children and Adults to accurately assist the patient identify, and control mental illnesses. Proper material, instruments, and practices were instructed, along with intense one on one conversations being held to understand patients' issues, which helped create appropriate action plans for everyone. Recovery SpecialistAltus Global Trade Solutions Contact delinquent account holders to negotiate and arrange payment on delinquent accounts. Clear, concise, and professional communication with all debtors or clients. Conduct skip trace work. Follow guidelines set forth by governing bodies. Follows-up on accounts in queue to ensure payment arrangements are maintained. Set up electronic check payments or money orders as requested by the debtor. MEHJA J.ESKRIDGEC O V E RL E T T E RPhoneE-mailAddressPHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLE1805 Magic StreetNew Orleans, Louisiana 70112Adaptability Analytical SkillsWhile earning my Bachelor of the Arts degree in Mass Communications, at Dillard University, I developed a strong foundation in critical thinking, ethical practices and hands-on technical skills. Ive also earned my associate degree in Business Administration from American Intercontinental University. As well as, An associates degree in Criminal Justice from Delgado Community College. Through out my educational journey I was mentored by top professionals and experts. Mandatory volunteer work outside of class gave a start to my hands on experience learning. With dynamic coursework, engaging discussions, and hands on experiences, I was well prepared for diverse career paths.With over 10 years of Customer Service experience, I bring a comprehensive set of skills that I believe to be of immense value. In past roles, I honed my abilities in problem solving, effective communicating, technology, customer empathy, knowledge of job duties, and products. My people-centric nature, and compassion have afforded me excellent interpersonal skills. I am excited to contribute my talents and proficiency to your team. As an engaging communicator with a proven track record, my focus on building strong professional relationships has been a beneficial asset throughout my career.Thank you for your time and consideration of my candidacy. Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and professional background would be a great fit at your company. I am a self-motivated university graduate with a Bachelors of the Arts in Mass Communication. I have an advanced understanding in relaying information using various platforms, specializing in audio video photography technologies. Over ten years of customer service experience has sharpened my people skills and problem solving techniques. My professionalism and creativity lead to leader ship roles, job advancement and great achievements at work and at home. My qualifications and personal strengths make me a valuable addition to your organization. Im a creative professional. I use my strengths, expertise, knowledge and experience to excel at work, and everyday life.Mehja J. EskridgeMEHJA J.ESKRIDGER E F R E N C E SPhoneE-mailAddressPHONE NUMBER AVAILABLEEMAIL AVAILABLEEMAIL AVAILABLE1805 Magic StreetNew Orleans, Louisiana 70112Adaptability Analytical SkillsIkeyonia PerrierOchsner Health System / ManagerPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAshley CarterA-List Fashionz / CEOPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEMark RaymondDillard University/ProfessorPhone: PHONE NUMBER AVAILABLEEMAIL AVAILABLEPeter ColemanDJPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE