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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Boone Ave N #307New Hope, MN Street Address
EMAIL AVAILABLEEDUCATIONA.S. Business Management/A.A. Liberal ArtsMinneapolis Community and Technical College, Minneapolis, MN 2010-2013QUALIFICATIONSOver 10+ years of expert customer service representative/ administrative experience.Substantial experience in coordination of business functions, meetings and special eventsNumerous commendations/awards for excellent customer service, teamwork and 100% goal satisfaction1.5 yrs Inbound call center experience. Technology & Website Support Great organization and time management skills. Intuitive problem solving and conflict resolution Technical Skills; Microsoft Office: Word, Excel, PowerPoint, Publisher, Adobe Photo Shop, Data EntryPROFESSIONAL HISTORYAdministrative Facilitator Assistant 06/2013-12/2013Woodbury Workforce Center, Woodbury, MNAssisted in facilitating in resume & career building workshopsMaintained inventory and supplies for; workshops, office and employment materialsCoordinating meetings, appointments and classes per facilitiesAdministrative/Front Desk AssistantJeremiah Program, Minneapolis, MN07/2010 -07/2012Managed the front desk providing superior customer service to clients, vendors and internal staffAssisted with administrative tasks: data entry, job postings, coordination of special projects.Answered phone calls fielding questions about programming; directed calls to staff.Administrative/ Procurement AssistantMinneapolis Public Housing Agency, Minneapolis, MN04/2007 -04/2008Purchased contract services to maintain state buildings, grounds and operationsOversaw budget for cost saving with review of management information/recordsEnsured state policy guidelines were strictly enforced for public housing and purchasing contractsBudgeted and projected accounts payable for vendors; created expense and monthly end reportsDocument compliance reviews, conducted performance reviews on vendorsCustomer Service SpecialistEmbassy Suites Hotel, Minneapolis, MN 04/2006 -04/2007Improved work productivity by 12% by designing forms to expedite hospitality/front desk functionCoordinated guest reservations, check-in/out procedures and multiple line switchboard . In bound Call center reservations & pbx operations.Functioned as liaison between hotel departments including sales, hospitality, dining and securityMaintained/tracked vendor transactions for efficient accounting processingReceptionist/Customer Relations Associate 01/2004 -05/2006Graphic Arts Studio, Minneapolis, MNCreated customer data base for accurate information management and sales analysisBuilt new business relations to market graphic arts products and promotionsDeveloped working knowledge related to visual strategies, design concepts and software systemsAssisted in planning/executing business and advertising materialsArranged meetings, events and coordinated office functionsProcessed sales orders, subcontracted work orders and pricing.ADDITIONAL EXPERIENCEServer, IHOP Restaurant Inc., Brooklyn Center, MN 12/2007-present |
