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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service representative/Client SpecialistSeffner, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE More than 15 years successful experience in customer service, sales,and support. Recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, negotiating, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer, customer,data entry, negotiating, Trouble shooting Excellent working knowledge using both Microsoft Excel, Word Perfect, Microsoft Word. Ability to train, motivate, and supervise customer service employees,and sales representatives . A team player, acknowledged as Total Quality Customer Service Professional. Top sales representative and closer SYNOPSIS OF ACHIEVEMENTS* Customer Service Quality awards including top 5% in department. The ability to recognize the customers problems and resolve them to the best of my abilities. The ability to trouble shoot and multi task.The ability to handle a great amount of calls in a timely manner. Top sales representative for company for many years. Ability to train new employees on how to pitch,rebuttal,and close a deal. Authorized to work in the US for any employerWork ExperienceMarket place and Medicare insurance client representative Maximus Federal INC - Riverview, FLOctober 2022 to Present Taking inbound calls from customers looking to sign up for or update their health insurance. Data entry and listening to the customers needs Helping customer set up healthcare account Escalating customers complaints and concerns to the appropriate department Dispatcher/Customer ServiceAAA Communications - Brandon, FLAugust 2021 to October 2022 Taking inbound calls Customer service Data entry Dispatching calls too on call Doctors Plumbers or HVAC specialist Confirming callback received by patientsTeam TrainerWendy's - Lenoir City, TNFebruary 2021 to July 2021 Training new team members. Cash handling Food preparation Taking customer ordersClient RepresentativeGlobal Cpe - Riverview, FLDecember 2011 to December 2019 Contacting current clients who are up for Renewal and confirming that the product worked out for them. Explaining to the client on how our product has grown within the year. Comparing product to our competitors. Negotiating with client in pricing, and or payment arrangements in order to keep their business. Follow up calls to client throughout the year to confirm product is working right that way I can renew them the next year. Upselling clients a new product an additional services and features. Administrative AssistantMorgan and Morgan Law Firm - Tampa, FLAugust 2008 to December 2011 Assisting the H.R manager in dealing with client relations as well as employees. Taking incoming calls and messages. Scheduling interviews and meetings. Scanning, copying, and organizing Files.Universal Customer Service RepresentativeAPAC Customer Service Inc. - Tampa, FLJanuary 2006 to August 2008 Taking incoming calls from clients to track or ship their packages with ups. Assisting Irate customers in locating or scheduling a pick up for their packages. Negotiating with clients when they were unsatisfied in order for them to continue to be clients. EducationHigh school diplomaRiverview High School - Riverview, FLMay 2000 to May 2004Skills Interviewing Cold Calling Pricing Negotiation CRM Software Conflict Management Employee Orientation Salesforce Retail Sales (10+ years) Training Customer Service Skills Quality Control Systems Inventory Control Computer Skills Client Relations Competitive Intelligence Sales Experience Customer Service Process Improvement Microsoft Word Microsoft Powerpoint Microsoft Outlook Quality Assurance Project Management Quality Management Internal Audits Research & Development SAP Computer Networking Technical Support Writing skills Medical terminology Microsoft Excel Upselling Help desk Software troubleshooting ISO 9001 Active Directory Merchandising HVAC Customer service Conflict management Project management Supervising experience Microsoft Access Telecommunication Account management Sales Negotiation Windows Training & development Presentation skills PricingAwardsGLOBAL CPE ACCOUNT MANAGERJanuary 2020I have won several Awards throughout the years for being top sales rep of the company. HOME DEPOT HVAC REPRESENTATIVEApril 2005Top 5%Quality And sales representativeCertifications and LicensesCNAFebruary 2004 to July 2008I'm also a CNA. I enjoy customer service and sales better. I just have to renew my license AssessmentsAttention to detail ProficientMarch 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientWork style: Reliability ProficientJuly 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAdministrative assistant/receptionist Proficient August 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientCustomer service fit ProficientMay 2023Measures the traits that are important for success for customer service roles Full results: ProficientCustomer service ProficientJuly 2021Identifying and resolving common customer issuesFull results: ProficientSales skills ProficientAugust 2021Influencing and negotiating with customersFull results: ProficientCall center customer service ProficientJune 2023Demonstrating customer service skills in a call center setting Full results: ProficientMedical receptionist skills ProficientMarch 2023Managing physician schedules and maintaining accurate patient records Full results: ProficientTechnical support ProficientJune 2023Performing software, hardware, and network operations Full results: ProficientBasic computer skills ProficientJuly 2023Performing basic computer operations and troubleshooting common problems Full results: ProficientSales fit ProficientAugust 2021Measures the traits that are important for success in sales positions Full results: ProficientCustomer focus & orientation ProficientFebruary 2023Responding to customer situations with sensitivity Full results: ProficientTechnical support: Customer situations Proficient June 2023Responding to technical support situations with sensitivity Full results: ProficientSales skills ProficientMarch 2023Influencing and negotiating with customersFull results: ProficientCustomer service ProficientMarch 2020Identifying and resolving common customer issuesFull results: ProficientWork style: Professionalism ProficientMay 2023Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientScheduling ProficientMarch 2023Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
