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Click here or scroll down to respond to this candidateCandidate's Name
SKILLS Budget Controls Employee Discipline Team Leadership Expertise Corrective ActionsClosing Tactics and ContractNegotiations Procedural OptimizationBusiness OperationsKnowledge Program Administration Strategic Planning Skill Resource Allocation Customer Retention Operations OversightCustomer RelationshipManagement Financial Leadership Abilities Training and DevelopmentPerformance Monitoring andEvaluationProactive Assistant General Manager with history of success managing operations, building teams and equippingemployees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.WORK HISTORYAugust 2021 - CurrentAssistant General Manager Taza Lebanese Grille, 18600 Chagrin Blvd.Launched quality assurance practices for each phase of developmentAccomplished multiple tasks within establishedtimeframes.Maximized performance by monitoring daily activities and mentoring team members.Scheduled employees for shifts, taking into account customer traffic and employee strengths.Mentored and motivated team members to achievechallenging business goals.Observed each employee's individual strengths andinitiated mentoring program to improve areas of weakness.Analyzed customer feedback data to identify areas of improvement and develop solutions.Motivated, trained, and disciplined employees to maximize performance.CONTACTLakewood, OH 44107PHONE NUMBER AVAILABLEEMAIL AVAILABLEFebruary 2020 - August 2021General Manager Wingstop/DVGR Enterprises, Cleveland, OH (Multiple Locations)May 2019 - February 2020General Manager Taco Bell, Cleveland, OHJune 2010 - May 2019General Manager -Grew to Position From Crew Member Einstein Bagels, Cleveland, OHProvided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.Managed budget implementations, employee reviews,training, schedules, and contract negotiations.Trained new employees on proper protocols and customer service standards. Drove year-over-year business growth while leading team. Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.Managed budget implementations, employee reviews,training, schedules, and contract negotiations.Reconciled receipt totals, cash and credit payments to address shortages.Prepared products following restaurant, health, and safety standards and procedures.Packaged menu items into bags or trays and placed drink orders into carriers.EDUCATIONJune 2000Associate of Arts Business Administration AndManagementCleveland Community College, Cleveland, OH |
