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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEWest Orange, NJEXPERIENCESolar Consultant New JerseyMomentum Solar 1/2024 - PresentAttended pre-set scheduled appointments with homeowners and educate them on the benefits of solar energyAnswered any questions and concerns homeowners may have about solar powerDesigned customized solar panel systems tailored to specific site conditions and energy requirementsConducted comprehensive energy assessments to determine clients solar needs and potential savingsCapitol Projects - Sub Stations New YorkCon Edison Energy 2017 - 2023Managed 2 person project teams on complex infrastructure installationsResponsible for retrofitting control room equipment (alarms, control boards, etc.)Responsible for field installations (Transformers, Potential Devices, etc.)Ensured all activities were completed within compliance of Federal and Local standardsSenior Solution Architect New York/HybridSavision Inc 01/2016 - 01/2017Developed and delivered of Savision's platform (PaaS) post-sales demonstrationsRepresented the Savision product suite to customers at field events such as conferences, seminars, etcResponded to functional and technical elements of RFI's/RFP's and platform evaluationsProvided proactive technical support to current and prospective clientsCommunicated with prospective customers assisting and guiding through the evaluation G selection processDelivered in-person and web-based training sessions for clientsActed as the customer advocate and liaison for product management and developmentProposed and/or design technical solutions, which include creating prototypes and proofs of concept.Senior Solution Architect New YorkRealMatch Inc 01/2014 - 01/2016Created, developed and delivered of RealMatch's platform demosRepresented RealMatch at field events such as conferences, seminars, etcResponded to functional and technical elements of RFI's/RFP'sCommunicated with prospective customers assisting and guiding through the evaluation G selection processManaged and delivered web-based training sessions for internal and external user groupsActed as the customer advocate and liaison for product management and developmentPerformed platform site QA for new onboarding partnersActed as Salesforce Admin for the stateside departments such as Sales, Marketing, Support G Account ManagementCreated and maintain the SharePoint site for the Sales teamConducted product training for sessions for all internal employees from new hire up to C-LevelTechnical Solutions Professional Jersey CityAvePoint 01/2011 - 01/2013Developed and delivered of AvePoint's platform demonstrationsRepresented the AvePoint product suite to customers at field events such as conferences, seminars, etcResponded to functional and technical elements of RFI's/RFP'sProvided proactive technical support to current and prospective clientsCommunicated with prospective customers assisting and guiding through the evaluation and selection processDelivered web-based training sessions for clientsActed as the customer advocate and liaison for product management and developmentProposed and/or design technical solutions, which include creating prototypes and proofs of conceptAligned product line to provide a comprehensive solution that satisfies the customer's business needsEXPERIENCEPrincipal Support Lead/Technology Consultant Long Island, NYCA Technologies 01/1999 - 01/2010Provided technical leadership to the global support community through established community forums, writing technical documentation, reviewing knowledge documents and performing training for engineersArticulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures and instilled shared accountability for achieving project milestonesIdentified cross-training opportunities G drove timely technical reviews of knowledge management contentImproved the team's performance, product capabilities, and customer satisfactionContributed to reviews and product requirement discussions with the Development teamResolved client issues including, implementation, configuration, and troubleshootingLed the team effort to resolve escalated support issuesInvestigated technical problems to determine the root cause G forward findings to engineering departmentCollaborated with the Support Planning team for the product line to drive direction through enhancements or fixes that are considered predominant issues by the customer base or user groupResearched and investigated complex questions or CA product defects for the product lineUsed traces, dumps, debuggers, reviewing product source code or other software tools as a precursor to involvement by engineering teamUsed available technology such as scripting languages to provide workarounds or solutions for custom requestsEDUCATIONInternational TradeAuburn UniversitySKILLSAgile, Ajax, APIs, Big Data, CRM, CSS, Hadoop, HTML, ITIL, Javascript, Linux, NetApp, SaaS, PHP, PMP, Product Management, Ruby, SalesForce, SCOM, SDLC, SharePoint, Cloud Computing, SQL, CSM Scrum Master, Unix, Waterfall, JIRA |
