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Click here or scroll down to respond to this candidateCandidate's Name
Street Address , EMAIL AVAILABLE, PHONE NUMBER AVAILABLEObjective: To work in a challenging position within an upstanding companyEducation: Master of Business Administration, Jacksonville State University, Jacksonville, AL, 2008Bachelor of Science, Marketing, Jacksonville State University, Jacksonville, AL, 2002Experience:Alacrity Solutions 5-2003 PresentSenior Regional Field AssociateDirect manager for Regional Field Associate and Field Assistant teams (15 members)Oversee all departmental dutiesCoach team member on areas where improvement is neededInterview, hire and train teamDevelop training materialsIdentify procedural issues and correct them by process changesReview team coverage and complete territory shifts as neededDesign, submit and test enhancements for teamParticipate in important company meeting throughout weekServe as an escalation path for the teamAlacrity Solutions 12-2020 05-2023Regional Field AssociateMaintain and support regional network relationshipsAid in obtaining adjuster approvals on repair assignmentsReview repair losses ensuring timely and thorough updates by network vendorsCoach vendors on program successServe as first contact on regional QA callsEnsure documentation is current and accurate for repair assignmentsResponsible for reviewing, writing, and testing system enhancement requests for departmentAlacrity Solutions 03/2015 12-2020Customer Support Group - Program SpecialistRespond to vendor, carrier, and team member inquiries in a timely and helpful mannerSteadily hone relationships with vendors, carriers, and team membersUtilize strong analytical skills to spot potential problems and strong problem-solving skills to work towards resolution dailyCoach program vendorsConsistently maintain low overdue estimating percentages in a heavy volume areaServe as a mentor to team membersPast responsibilities in this position prior to restructure:Screening estimatesXactimate Queue Team memberFeedback Team memberAlacrity Solutions 02/2006 03/201510/2005 02/2006 (Staffing Agency)Contracts and Credentialing RepresentativeManaged credentialing process for over 300 accounts by ensuring companies were fully credentialed through collecting, reviewing, and requesting revisions on insurance certificates, licenses, and Background Consent FormsAdministered background checksUtilized strong analytical skills to spot potential problemsMaintained and strengthened relationships with assigned companies on program and their agents/brokersSuccessfully aided in problem resolution for program vendorsProduced process/database improvement ideas and aided in database enhancement collaborations |
