Candidate Information Name Available: Register for Free Title Support Engineer Customer Target Location US-IN-Indianapolis Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Hadway DriveIndianapolis, IN Street Address
Home: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEOBJECTIVESeeking a position as a Remote Support Engineer that will utilize my 18 years of experience and personal professionalism to make a strong contribution to organizational goals.SUMMARY OF QUALIFICATIONSDemonstrated professional who offers a unique combination of engineering skills and 18 years of diverse leadership and managerial skills. Follows a disciplined approach to accomplish goals and proactively solve problems. Recognized as an exceptional performer with proven organizational and communication skills.WORK EXPERIENCEAgfa Healthcare, Greenville, SC (4/2018  06/2023)Senior Customer Support Analyst, Tier 1Provide software and hardware support via telephone and remote connectionWork with third party storage vendors to resolve backend storage issuesTroubleshoot Company and 3rd party products remotely including servers, workstations, and storageProvide support for VMware issues as well as reconfiguring VM resources to meet the needs of applicationsPerform preventive maintenance remotely on Company and 3rd party productsUse SQL/Oracle database queries to gather data and resolve issuesAgfa Healthcare, Greenville, SC (4/2017  2018)Market Center Team LeadConduct onsite installation of process control systemsManage day to day customer escalations for a team of engineersProvide software and hardware support via telephone and remote connectionContribute to sales and marketing initiatives and new business developmentManage daily/weekly/monthly tasks for a team of engineersAgfa Healthcare, Greenville, SC (7/2006  4/2017)Senior Field Service EngineerUpgrade/Install proprietary and 3rd party softwareConfigure hardware and software to meet customer needsProvide software and hardware support onsite, via telephone, and remote connectionManage service maintenance agreements in Indiana and surrounding statesCOMPUTER SKILLSWindows Server 2008/2012, Windows 2007/2010, UNIX, Linux, Microsoft Office (Word, Excel, PowerPoint), Storage (EMC, Nexans, Storage Tek, HP, VMware), SQL/Oracle databaseEDUCATION AND ACCOMPLISHMENTSBachelor of Science in Computer Engineering, Dec 2004Purdue University School of Engineering and Technology, Indianapolis, INMinor: MathematicsBronze Star Medal  Operation Enduring Freedom