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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedinProfileExperienced Business Analyst and Project Manager with a strong background in data analytics, business process improvement, and cross-functional team collaboration. Proven track record of leveraging data to drive strategic decisions and improve operational efficiency. Adept at working with stakeholders, developing interactive dashboards, and utilizing storytelling techniques to present insights effectively. Seeking to leverage my skills and experience to drive impactful results in a dynamic organization.SkillsData Analytics & Visualization: Power BI, Tableau, Google Data Analytics, SQL, Python, Big Data. Business & Financial Management: Project Management, Operation Management, Financial Management, Salesforce CRM. Cross-Functional Team Collaboration: Developers, Data Analysts, Data Engineers, Machine Learning Engineer, Marketing Teams, Finance TeamsQuality Assurance: Testing, Validation, Test Planning, Defect Tracking, Test Automation, Regression Testing. Dashboard Creation: Power BI, Tableau, DAX Studio, Power Query, Tableau Prep, TabPy. Requirement Gathering & Documentation: JIRA, Confluence, Asana, Microsoft Project, Trello, SharePoint, Visio. Stakeholder Engagement: Business Requirements, Data-Driven Insights, Communication, Negotiation, Conflict Resolution, Relationship Building.Additional Skills: Valuation, Due Diligence, M&A Analyses, Investment Bank Experience, M&A Advisory Experience, Technology Industry Coverage, Industry and Market Developments, Customer Data Analysis, Strategic Planning Process, Business Analysis (Flow Mapping, Root Cause Analysis), OTC Clearing Knowledge, Agile Methodology, Waterfall Methodology.Work Experience:Business Analyst / Project Manager (PNC Bank)September 2023 Present Comprehensive Data Analysis: Analyzed various data types, including customer behavior, financial transactions, product usage, operational data, and marketing data using Google Analytics and Power BI, leading to a 30% increase in digital tool adoption among targeted customer segments. Cross-Functional Collaboration: Collaborated with developers, data analysts, engineers, marketing, and finance teams to identify trends and opportunities for process improvements. Customer Engagement: Elevated customer base by 30% and improved transaction efficiency by 25% through personalized financial consultations and streamlined branch operations using Tableau and SQL. Risk Management: Ensured the security of sensitive client information using data encryption tools and IBM SPSS, maintaining a zero-incident record. Salesforce CRM Utilization: Customized workflows and automated processes, resulting in a 15% increase in client retention rates. Requirement Gathering & Documentation: Conducted requirements gathering and created documentation using tools like JIRA and Confluence. Dashboard Creation for Higher Management: Developed interactive dashboards for higher management using Power BI and Tableau, utilizing storytelling techniques to present insights effectively. Stakeholder Engagement: Worked closely with stakeholders to understand business needs and provide data-driven recommendations. Quality Assurance: Partnered with QA teams to test and validate data integrity and process improvements. Staying Updated with Industry and Market Developments: Regularly reviewed industry and market trends to ensure business strategies align with current developments. Supporting Marketing Team in Understanding New Metrics: Assisted the marketing team in understanding and applying new performance metrics, improving overall campaign effectiveness. Analysing Customer Data for Pain Points and Opportunities: Analyzed customer data to identify pain points and opportunities for enhancing customer experience and retention. Supporting Strategic Planning Process: Actively participated in the strategic planning process, contributing data-driven insights and recommendations.Phonathon Officer (Gannon University)August 2022 June 2023 Fundraising Data Analysis: Analyzed BA and alumni data to identify high-potential donors, significantly optimizing fundraising efforts. Data-Driven Strategies: Implemented personalized donor engagement strategies, enhancing relationships and increasing funds. Requirement Gathering & Documentation: Gathered requirements and documented processes using tools like Microsoft Office and SharePoint. Stakeholder Engagement: Engaged with alumni and potential donors to understand their interests and tailor engagement strategies accordingly.Customer Success Manager (Sunrise Bank LTD)February 2019 July 2022 Predictive Analytics: Led cross-functional teams to launch new banking products using predictive analytics and agile methodologies, achieving a 40% revenue increase. Portfolio Management: Managed client portfolios with advanced analytics tools (Tableau, Power BI), utilizing SQL and R for data querying and predictive modeling to boost cross-selling and optimize client engagement. Machine Learning: Exceeded deposit campaign targets by $100,000 through effective use of machine learning and A/B testing. Employee Mentorship: Mentored 40 new employees, enhancing onboarding and productivity through data-driven training programs. Requirement Gathering & Documentation: Conducted requirements gathering and created detailed documentation using tools like Asana and Confluence. Dashboard Creation for Higher Management: Developed dashboards for senior leadership to provide insights on customer engagement and financial performance. Quality Assurance: Collaborated with QA teams to ensure the quality and reliability of new product features and enhancements. Advanced Abilities in Python: Utilized Python for advanced data analysis and automation tasks, improving efficiency and accuracy.Project Manager (Pant Construction Company)August 2017 February 2021 Project Management: Managed $3M in contracts, overseeing financial planning, strategic scheduling, and resource management using MS Excel, Power BI, and Tableau. Cost Reduction: Directed large-scale projects, leveraging advanced analytics tools to reduce costs by 17%. Financial Analysis: Conducted comprehensive financial analyses to inform decision-making and align expenditures with business objectives. Cross-Functional Collaboration: Worked with engineers, developers, finance, and marketing teams to achieve project goals. Requirement Gathering & Documentation: Conducted requirements gathering and created comprehensive documentation using tools like Microsoft Project and Trello. Dashboard Creation for Higher Management: Designed and developed dashboards to provide project status updates and financial insights to senior management. Stakeholder Engagement: Engaged with stakeholders to understand project requirements and ensure alignment with business goals. Quality Assurance: Partnered with QA teams for thorough testing and validation of project deliverables. Business Analysis of Operational Processes (Flow Mapping, Root Cause Analysis): Analyzed operational processes, performed flow mapping, and conducted root cause analysis to identify inefficiencies and recommend improvements. OTC Clearing Knowledge: Gained knowledge in OTC clearing operations, ensuring compliance and optimizing clearing processes. Experience with Agile and Waterfall Methodologies: Led projects using both Agile and Waterfall methodologies, adapting to project needs and ensuring successful delivery. Education:Gannon University, Erie, Pennsylvania, USA GPA 3.9 Major in Business Analytics |
