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Click here or scroll down to respond to this candidateShari CourtsHarrisburg, PA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a position which will enable me to utilize my organizational, customer service experience, knowledge and leadership skills; gained through training and practical work experience, as well as to attain more knowledge and experience that will benefit my goals for the future. Authorized to work in the US for any employerWork ExperienceDirect Support ProfessionalKeystone Human Services - Harrisburg, PAJune 2016 to PresentWork with individuals with Intellectual Disabilities to help them integrate themselves into their communities. I prepare meals, wash clothes ensure that they make all of their medical appointments and community functions and to work. I take them shopping help them to accomplish daily tasks to maintain their lives.CUSTOMER SERVICE REPAMERICAN MINT - Mechanicsburg, PAOctober 2015 to PresentAnswer customer calls and placing orders for collectibles, verifying account information and posting payments, also issue USPS Return Tracking Labels that allow for return of ordered merchandise. Assist customers with account issues and help with resolution. MEDICARE PART B - CUSTOMER CARE REPNGS/ANTHEM - Harrisburg, PAJune 2013 to October 2015This position consists of working within the provider Cal Center Assisting Providers with their Medicare Part B Claims and Provider Enrollment Applications. Handling a series of calls that pertain to claim denials and rejections, Enrollment Applications and the submission and processing of these applications and the outcome of the application process. Weekly support of and response to written correspondence Verifying beneficiary and provider eligibility. The ability to understand and explain Medicare policy and procedures. To assist providers with website assistance and guidance, perform callbacks to assure that caller's issues are properly resolved. To make outbound revalidation calls, mail out correspondence as requested. Train and mentor new employees. Process Written Correspondence CUSTOMER SERVICE-OFFICE LEADValue City Furniture - Mechanicsburg, PAOctober 2011 to July 2013Answer phones, call customer to inform them of available pickups and delivery times for their furniture. Ring up sales and adjustments, check availability, process daily office paperwork, order supplies write office schedule, process monthly commissions, process weekly payroll, required training as needed assisted in setting up displays.MANAGERUnited Check Cashing - Harrisburg, PAJuly 2002 to June 2011Open/Close store, write schedule, process and track payroll, order inventory, verify various check types for cashing. Process Western Union and Money Gram sends, process bill payments, issue money orders, process bank deposits via the third party in-store terminal or transport deposits to bank as needed. Notary services as required.ADMINISTATIVE ASSISTANTCommonwealth of PA, Department of Agriculture - Harrisburg, PA May 2000 to December 20032301 North Cameron Street - Room 401Harrisburg, PA 17110PHONE NUMBER AVAILABLEADMINISTRATIVE ASSISTANTI started my tenure with BFD as the assistant to the Farmers Market Nutrition Coordinator in this position I was responsible for maintaining Farmers Market Listings to enable the Participants both Farmers and WIC Recipients to locate vendors who were certified to accept WIC Vouchers. I was promoted to the TEFAP Administrator in this position I was responsible for ensure that foods and goods were distributed to churches, schools, prisons and other charitable organizations per State Guidelines. It was my responsibilities to ensure that the distributors of these foods and goods were properly invoiced and paid for their transport.It was also my responsibility to be the back up to the office receptionist by answering the phone greeting visitors, preparing travel vouchers, mailing out correspondence and supplies to the field staff. Assist with the implementation and set up of programs held outside of the office. Commonwealth of PA, Department of AgricultureBureau of Food Distribution2301 North Cameron Street - Room 103Harrisburg, PA 17110PHONE NUMBER AVAILABLECLERKMy duties included It was also my responsibility to be the back up to the office receptionist by answering the phone greeting visitors, preparing travel vouchers, mailing out correspondence and supplies to the field staff. Assist with the implementation and set up of programs held outside of the office, processing payroll, mail out supplies and correspondence to County Dog Wardens per their request, mail out dog tags and licenses to County Treasurers, work with office Kennel Coordinator to ensure kennels were properly maintained. I worked with warden supervisor to coordinate county wide canvasses to collect and secure stray dogsAdditional InformationSKILLS & ABILITIES:In depth research skills, in multiple databases to obtain an accurate response and resolve multiple inquiries. Problem solving skills to ensure trending issues are recognized, researched and resolved. Strong written and verbal skills: explaining complex medical policies and/or office procedures. Educating those directly impacted in and outside of the office. Documenting necessary processes and disseminating the information and responding to incoming written correspondence. Time management-timely resolutions to complex issues for multiple clients and the ability to prioritize those most time sensitive matters, to decrease and/or prevent negative impact to deadlines and expectations. Anticipating the needs of those I provide service and assistance to and making the necessary provisions to ensure accuracy and proficiency. |
