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Accomplished customer service professionalStreet Address Briar Patch LoopDavenport, FL Street Address
Home: PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective: Seeking to transition into a new career path where I can utilize my extensive customer service experience, strong analytical skills, and ability to build rapport with clients. Interested in opportunities that offer growth, challenges, and the ability to make a positive impact.EXPERIENCESWBC, 9311 San Pedro Ave Ste 100, San Antonio, TX, 78216 - Remote Customer ServiceMay 2021 - Feb 2024Empathy / Listens & build rapport / outbound calls / Strong memory & understanding /Mphasis Digital Risk Maitland Corp: 2301 Maitland Center Parkway Suite 165 Maitland, Florida 32751 -Remote loss draft associateJAN 2021-May 2021Documentation/Customer service/ Analysis/ComplianceAdecco - RADIAL, 7300 Presidents Dr, Orlando, FL 32809 - Remote Retail Customer SupportNOV 2020 - JAN 2021Persuasive listening skills / Service & Product knowledge / Competitive attitude / Inbound calls / Objection handling /GMS Connect, 4608 East Colonial Dr. Orlando, FL 32803 - Healthcare Appointment SchedulerJUNE 2020- NOV 2020Helpfulness / Self-control / Sales rejection / Interpersonal communication /Synchrony Financial Bank, 965 Keller Rd, Altamonte Springs, FL 32714 - Customer Service RepresentativeOCT 2018 - FEB 2019Conflict resolution / Communication /Finance/Reporting skills / Research skillsConcentrix, Lake Mary, FL 32746 - Customer Service RepresentativeAPRIL 2018 - SEP 2018Soft skills / Inbound calls / Data entry / Attention to detail/Customer relations/McDonalds - Oerther Foods Inc, 8150 Presidents Dr, Orlando, FL 32809 - Crew - Cashier - Shift ManagerOCT 2012 - APRIL 2018Time management / Teamwork / Upselling /Processing payments / Cash handling / Excellent customer service with a smile/Food Safety / Safety and Security / Inventory Management / Managing Crew / Internal Communication / Scheduling /EDUCATIONColonial High, Location - DiplomaAUG 2007 - JUN 2011Reference List1. Luisa Santana- Senior swing manager at Mcdonald'sContact number: PHONE NUMBER AVAILABLE2. Shanda- Senior swing manager at Mcdonald's Contact number: (352)- 348-39673. Jade A- Customer Service Representative at Synchrony Financial BankContact number: PHONE NUMBER AVAILABLE4. Jaine C - Agent at GMS ConnectContact number: (786)-482-1975. Ofelia Hernandez- Customer Service Representative at SWBCContact number: PHONE NUMBER AVAILABLE/pre> |