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Click here or scroll down to respond to this candidateCandidate's Name
Port Saint Lucie, Florida PHONE NUMBER AVAILABLE EMAIL AVAILABLELINKEDIN LINK AVAILABLEhttps://jemanblanc.wordpress.com/OBJECTIVEDedicated Administrative Assistant professional with over five years of customer support experience seeking to leverage excellent communication, decision-making skills, ability to manage high-volume calls, handle appointment setting, call screening, and customer inquiries with efficiency and professionalism. Enthusiastic about delivering outstanding customer support and identifying effective solutions in a high-energy, dynamic environment.PROFESSIONAL EXPERIENCEFrenchmans Creek Beach and Country Club, FL 2019 Present Senior Communications Associate Gather information regarding the monthly newsletter by calling and emailing different departments, and following up on the feedback given by addressing their concerns. Managed a high number of inbound and outbound calls, providing our members with great support and achieving a customer satisfaction rate of 80% Created an organizational scheme to handle several hundreds of computer files (Text, documents, Excel databases and images.) to maintain them organized and easily accessible. Developed strong rapport with new members, providing empathetic and respectful service while addressing their concerns and offering solutions. Maintained control and de-escalated agitated members, allowing me to service them to the best of my ability while communicating effectively and professionally. Utilized scripted verbiage and followed specific account instructions to ensure consistency and accuracy in communication.Seatbelt Solutions, Jupiter, FL 2018 2019Graphic Designer Answered questions and concerns regarding our merchandise, and followed up with the prospective client whenever required. Delivered excellent customer service in a fast-paced retail environment, assisting customers with EDUCATIONIndian River State College, Port Saint Lucie, FL 2016 Bachelor of ArtsIndian River State College, Port Saint Lucie, FL 2014 Associate in Science, Graphic Design Phi Theta Kappa Honor Society. Completed a 3-month project for the Ocean Research & Conservation Association, sponsored by the Smithsonian Marine Ecosystem Exhibit in Fort Pierce. SKILLSSoft Skills: Bilingual communication (fluent in English and Spanish), excellent planning, and prioritization skills; strong ability to engage with customers with empathy and compassion experience using both Windows and Mac, typing skills with average of 80 WPM at 95% accuracy. |
